Everything to be fair, from the wrong room when got there to the staff being rude and not helpful at all. I have stayed at this hotel in the past and found it to very nice with lovely staff members. Now you only appear to have staff that want to talk to each other rather then help consumers out. The hotel is not want it used to be and I will not be staying there again.

Both Aman and Ella were incredibly friendly and helpful throughout the entire stay. Indeed, all of the staff which I encountered or interacted with were very friendly and professional. A true credit to the hotel and I would definitely recommend this hotel to others and stay again if I was in the area.

Staff friendly and helpful. The room was spotless. Bar and evening meal was very good

Booked a room with spa access but was charged £100 to to steam room and sauna, Manager lady came into pool saying they have to pay for a tunnel underneath the hotel. This is not my concern as a guest

Very helpful and friendly staff

Quiet hotel fantastic food few niggly points £18 per morning for breakfast is too expensive, also £50 to use spa facilities sauna steam

Everything was great except for breakfast, there was no coffee machine, and only low-quality instant coffee was provided. However, the staff were exceptionally friendly, and the service was excellent.

Very nice hotel, spacious rooms, bathroom has bath and a shower. Everything nice and clean. There is a little play area for kids kept our little one busy for a bit. Pool is a nice addition (steam room, souna have to be booked upfront and for extra cost). Good location if you travel by car.

Very clean, lovely room. food very good, dining room with the best view, excellent breakfast really good selection of food. Staff helpful and polite. plenty of parking.

Comis was a great stay, only thing I would say is that we were there over the summer, with the weather being really nice and unfortunately there is no air conditioning in the room. However they did provide electric fans upon request.

The rooms are lovely and clean, nice products in bathrooms, staff polite and hard working I was disappointed that on 2 occasions that I wanted to use the pool it was full of noisy splashing children which is not what I expected having paid a premium for a spa hotel experience The restaurant food was delicious but quite expensive All in all a nice stay but I would have liked to have had a quiet pool experience

Great golf course. Staff a little chaotic.

There is NO air-conditioning in its rooms! Be careful in hot summer days!

Don't believe the 10/10 reviews on here, they are not accurate at all. Very disappointed with the hotel, average to poor food, average staff, no air conditioning, and they were more interested in the conference and wedding customers than with paying hotel customers. I was most disgusted that the coffee and tea were served in a thermos flask and not individual pots, which they had in a cupboard in the corridor, obviously it was too much like hard work for the staff who stood around doing nothing except clear tables, to get the customers tea and coffee! We ate out and would recommend Mrs Yangs Chinese restaurant.

We were well looked after by Daniel and his team. Equidistant between airport and Douglas with lovely views over the surrounding countryside. Standard double rooms are large and comfortable with basic amenities. They have a large clean bathroom with a fixed position shower head over a large separate shower tray. There is also a bath. The room has heating but not air conditioning. There is a wardrobe, dressing table, coffee table, chairs, fridge and safe. The restaurant manager is the man who you'll see the most and he seems to pretty much keep the place running smoothly. There is one restaurant open at any one time the other is usually in use as a wedding venue or closed. The food is good, not great, but perfectly acceptable unless you're susceptible to diva behaviour ;) Good bar selection of wines and spirits and friendly staff all around. All in all, a great hotel, and perfect for the older parents as there are lifts between floors and they enjoyed the amenities too.

Hotel was lovely, spotlessly clean, rooms were nice size and the staff were friendly.

Good experience

Lovely location, hotel very modern and clean, lovely staff and great service. Nice restaurant and bar. Whats not to like!

We stayed to end out TT holiday in the IOM the hotel was gray outside and looked very dowdy. The staff in the front desk were very friendly. the rooms needed a deep clean, the restaurant was very quiet and the staff and food was extremely poor; I didn’t expect to wait so long to be told to wait on our self’s for a £60 Sunday dinner that was supposed to be our 10th wedding anniversary dinner, something luxurious but the lamb was cold and tough, the beef was inedible the veg was cooked well but sadly I wish I’d known better when we walked in we should of walked out.

Nice place. Close to bus route. Easy to get to Douglas