Stayed for a week with friends to go to the Universal parks and HHN and this is always an excellent hotel option. Clean rooms, incredible staff and great amenities. Can't wait to book my next trip!!!!

Pool area has ample seating and towel stations. Plenty of food options available. All staff I encountered were very friendly. The daily housekeeping just needs improvement. They make beds and change towels, but I would have appreciated the floor being swept when it needed it.

Größter Vorteil das separate Schlafzimmer. Transfer und Early Entry in die Universal Parks sind super. Zentrale Lage. Schöner Pool. Auch zu später Stunde noch Essen im Foodcourt verfügbar. Leider sind die Zimmer sehr hellhörig. Man hört sehr viel vom Flur und den Nebenzimmern (Toilettenspülung). Selbst bei ausgeschalteter Klimaanlage hört man das Grundrauschen der anderen Klimaanlagen. Ist aber ein typisches Problem der US-Bauweise aus Zahnstochern. Sollte einen aber nicht stören, wenn man müde genug vom Tag im Park ist. Die Parkgebühren am Hotel sind leider völlig überteuert. Also nächstes Mal wieder ein Disney Hotel mit freiem Parken.

The staff are super friendly and go above and beyond to provide excellent service and an enjoyable stay. The walls are thin - at 3 am on Sunday morning after Halloween Horror nights ended, a herd of teens rampaged through the building waking everyone and misbehaving. For quietest stay request top floor farthest from the elevator. Loved the smoked towels, clean rooms, and well appointed kitchenette. Clean and spacious - rooms are much bigger than at Portofino. Could use a few more food options like at Portofino.

Staff was attentive and efficient. The pool was very nice and staffed with life guards. The two bedroom room was a bit small but functional. The in room refrigerator had plenty of space for extra food.

Quick to check in! Room was spacious and clean. The area itself is safe, lots of people walk to surrounding businesses.

Good location a little high price on cafe and store

Starbucks on site

Very nice!

Excelente

Staff are really on point. And focused on are needs .

Natalie at desk was awesome.

An amazing experience and customer service at front desk.

The room was nice and large, very clean and had a lovely view out over the pool. All staff members have been friendly and attentive when asked for assistance. The free shuttle buses to the universal parks as well as the early access makes this hotel a must for park goers

Lovely clean hotel with wonderful friendly staff. Great transportation to the theme parks.

I stayed there basically to take advantage of early park admission. For the price of the stay its absolutely worth it..

Everyone was extremely nice, had an issue with the TV in one of the bedrooms and they fixed it while we were at the park. The hotel was clean, and perfect location for visiting the universal parks. The only downfall was there was not enough places to put stuff away. Wish there were more drawers and hanging room for clothes and belongs.

It was a great hotel to stay

Good for family stay. Lots of space

We loved our stay here! The buses to and from universal were so convenient so we just had to pay for an Uber to and from the airport. This hotel has a Starbucks, a cafe where you can order food and packaged items like cereal and drinks, and they have their own universal store where you can get many of the items and promotional items they have in the parks. (They even still have the Bunty interactive wands other stores ran out of). Everyone was kind and accommodating to us! Rooms were clean!