Pésima atención de la recepcionista. Las habitaciones estaban sucias a las 5 pm que hicimos el check in. El servicio en todo momento lento al entregar la cuenta del desayuno, al hacer el check out, al hacer el check in. El detector de humo pitaba porque requería cambio de batería en la noche pero el detector estaba en la pared al centro de la cabecera (gran error), el personal de mantenimiento tuvo que colocar una escalera de tijera sobre nuestra cama para arreglarlo. Hotel caro para el pésimo servicio recibido.

Breakfast options

Was perfect

Excelente hotel, comodidad, el personal muy amables

The room and building were beautiful and the staff was very accommodating. Though most staff didn’t speak English, they were prepared for us with a printed welcome and very patient with our bumbling Spanish. The included breakfast was fresh and very tasty. The only disappointment was that the out door jacuzzi was cold. It would be great in the summer but we were unable to use it in the winter.

Staff and location

The hotel is nice but they need better management. The staff is nice but there is no order, efficiency, and service is slow. It is clear there is a lack of good management to make the hotel what it should be because is a nice hotel but no organization and management oversight.

From the moment you step foot into this hotel, you feel transported to a different era. The personal experience with the staff was unlike anything I’ve ever encountered and I’ve stayed at quite a few hotels across the U.S. Their attention to detail, to your needs, and even to your individual preferences is unmatched. Their level of customer service goes above and beyond, and it’s truly a breath of fresh air to see that genuine hospitality still exists. This is the kind of service that should be the standard in U.S.-based hotels, regardless of their size or history.

Loved the decor. Excelent And accomodating staff

Everything is great. This is a very nice hotel. The problem I had is that the internet was not working well enough for video calls (or even for audio calls). The internet really was not working well with high latency, low bandwidth, and long pauses of zero bandwidth. It really needs to be fixed.

*

Excelente

Out stay at Central Hotel Boutique was amazing!!! Staff was so attentive! Our room was very spacious, bed and pillows were very comfortable. The restaurant and bar exceeded our expectations!! Food and drinks were the best we’ve had in a long time!!

Mucho bueno

Upon arrival the check in staff were most welcoming! They explained the times for meals at the restaurant. The continental breakfast was delicious! Not your average fruit cup and regular juice. They really made it delicious and gorgeous. The breakfast meals that are separate were amazing! The food was so good we ended up eating there once more for breakfast and another time for dinner. The staff are so friendly and take pride in their jobs. The appetizers were some of the best highly recommend the Gouda and ham croquetas. Also the drink options were amazing as well. Beds were great! Slept amazing and the rooms are very well taken care of. Very clean and ac worked perfect! The rooms are spacious and have a personal feel to them unlike chain hotels. Will definitely be staying here on our future trips. The staff at the restaurant are some of the best I have ever had. They made it such a great stay on top of everything.

Highly recommend this place. It is a hidden gem. The rooms are clean and very nice. The food and drinks are delicious, breakfast, lunch, and dinner!!! Would not consider staying anywhere else in Chihuahua next time.

Tuvimos excelente trato en todo momento, nos sentimos como en casa

Excelente servicio y atención

Will most definitely return.

Everyone was extremely welcoming and polite, and it was easy to communicate with my limited command of Spanish. The hotel itself is beautiful and luxurious. The breakfast I ate there was absolutely delicious.