Rooms clean, location exceptional, breakfast available as advertised, shower door don’t shut properly, cleaning service each day. Overall staying is good, hotel condition is little wearing.

The room that we were assigned was on the third floor, up 32 stairs. I was traveling with my 74 year old Dad, who has hip displacement. The manager was unsympathetic, although we were scheduled to be there for 7 days. After Expedia inquired about my check in experience online, Expedia contacted the manager unbeknownst to me. The next day, I was accused and berated by the manager for submitting a nasty review of his property, when I did not. I felt extremely uncomfortable going in the office after that to even get the continental breafast offered. I feel like he wanted us to leave the property. We had no water dispenser in the room, like the other rooms. We had one plug that we could use and that was the explanation for no water dispenser. I feel like we had the worst room in the whole place. The manager kept repeating "that's the room that YOU booked on Expedia" in a condescending manner. In addition, the manager was very upset that Expedia contacted him in an effort to help us get off of that third floor; which was the reason we were never moved from that room. I know that I booked a room on the first floor, but we were denied. I have NEVER felt disrespected like that in any hotel that I have ever stayed in. We were extremely disappointed.

The hotel was walkable to many restaurants and The Split. There was shampoo but no conditioner in the shower. Water took 15 minutes or so to get warm and never got hot all 4 days we stayed. There was a drinking water cooler in the room and mini fridge, coffee pot, microwave. Nice pool and bar area.

The staff was friendly and check in was smooth. The room was roomy and balcony was nice.

The hotel was clean, the staff were courteous, and it's physically in a great location on the island. My only criticism is the strong smell of damp mold in the room. No mold was visibly present and the room was cleaned with bleach, cause you could smell it, but when the bleach smell wore off the mold smell was a little overwhelming. All things considered, I'd stay here again, because the Pros outweigh the Cons.

Room clean. But shower area dirty/bath

Enjoyed our stay there, but next time would choose a place with a pool that got more sun (so the water was warmer). Also, having no drinking water available in our room was less than ideal.

Fantastic stay! Centraly located to restaurants shops and beach. Very friendly staff and Yvan answered all our quest prior to trip and took great care of us. He made sure we had a taxi upon arrival in Belize city and from the Ferry in Caye Caulker to the Hotel. Definitely Recommend staying here 🥰❤️

The hotel is conveniently located near the ferry as well as near the split and many restaurants. That's it for the good though. We stayed in room 111, which was absolutely not worth the price we paid. It was on the bottom (basement) floor. The entrance into the suite was a large sliding glass door, but otherwise there were no windows in the 2 bedroom suite. It was dark and dingy. It smelt really bad, and there was sticky stuff on the floor. We are well travelled, and typically stay in budget hotels. This was a budget experience, a budget room, but at a very expensive price. The staff was pleasant to my kids but otherwise it seemed we bothered them if we needed anything. We also learnt at checkout there was continental breakfast included, which we were never told about. At $400 per night, I expected more. Very disappointed. Avoid this hotel, or at least room 111 - it's a rip off.

Modern and clean room with great AC!

Everything was great except the cold shower. Comfy bed and pillows.

Clean rooms excellent service and friendly staff

Very awesome. Nice fresh clean room.

Good location, friendly staff, clean rooms

Excelente servicio

The room was out dated with peeling paint and a running toilet. We thought the room was bigger of the pics posted online but the room and the bathroom was about the same size. With that being said bathroom was big

staff super nice but room walls are really thin so i can hear everything and the ac in my room wasnt working too well

Everything was great! Rooms were clean. Ivan had answers to any questions we had!

We enjoyed our stay here right in the main area of Caye Caulker. So close to everything we needed. It was a little noisy late at night with people walking around and talking. The employees were friendly and helpful and the room was nice and clean. Enjoyed sitting on the balcony with a sea view!

The 2 guys cleaning constantly were great, always making sure the common areas were spotless. Continental breakfast was minimal, nowhere to sit and eat it if it’s raining or had rained recently.