Great service, the boys in the front desk are amazing, and the restaurant personnel are also very accommodating Spain in general was a an excellent experience, beautiful people

O hotel é ótimo e super bem localizado . O quarto é limpo e o café da manhã é maravilhoso . Os funcionários são simpáticos e prestativos . O único ponto negativo ao meu ver foi o chuveiro , que é de difícil manipulação .

Clean room

Great Location, rooms were clean and the 2 bathrooms were great for a family of 5. The downside was the air-conditioning not working, they sent to fix twice but it did not work at all for our stay. Also the washer/dryer combo in not great.

We LOVED the property and Staff! It was exactly as presented online but even more spacious than we expected. We are a family of 3 and had plenty of room! It was a little noisy being on the Main Street but we loved the location and being in the heart of Madrid so close to everything! We would highly recommend. As much as we loved everything, the Staff really stands out and made our time super special! The rooftop breakfast and bar is super cool too!

Me encantaron sus instalaciones, su ubicación. El desayuno muy completo y rico y la terraza y bar excelente. Con una vista inigualable

Todo muy bien en cuanto a personal, atención el desayuno y las dudas que teníamos . Nuestro cuarto en segundo piso frente a la calle muy ruidoso y no pudieron darnos tapones para los oídos.

Parece que falta mantenimiento a las instalaciones de departamento, se ve maltratado

Los trabajadores del hotel fueron muy amables

Good location across Plaza del Callao on Gran Via. Our 5 night stay was good, room clean and staff pleasant. I wish the hallways stayed lit all the time rather than lighting as you walk to your apartment and other areas dark. Other than that it was very comfortable.

The place was very clean. Location was central and within walking distance of the royal palace. Loved the convenience of having hotel breakfast available. Breakfast was very tasty. Loved having a kitchenette as well as a washing machine. I booked a 1 bedroom unit with a separate living area with a sofa bed. Sofa bed was comfortable

Great place for families in good location.

Nice hotel to stay in Madrid very convenient to shopping

Great client service experience, in a excellent location, fantastic facilities room have everything including kitchen and washer machine

街中の大通りに面しているため、夜でもやや騒がしく寝づらいと感じたものの、ホテル自体はスタッフさんの対応も丁寧で部屋の設備も充実(洗濯機完備！)しており満足でした。

Hôtel très bien situé en centre ville, de là, on peut accéder à toutes les activités que propose cette magnifique ville de Madrid.

The location of the room was perfect for my family and I.

Chambre propre, personnelles sympathique et avenant… localisation top mais très bruyant la nuit.

Flot hotel, centralt tæt på alt sød og venlig personale især Yasin og damen i receptionen. Alt var perfekt vi boet et familie rum med køkken og flot stue.

If I could give this stay more than 5 stars, I absolutely would—this was a 6/5 experience from start to finish. The location on Gran Vía was unbeatable. Waking up to that view every morning felt unreal—the city right outside your window, full of energy but still peaceful when you needed it to be. It honestly made the entire trip feel more special. The service was just as impressive. Every interaction felt genuine, welcoming, and attentive without ever being overwhelming. You can tell they truly care about their guests and go the extra mile to make sure everything is perfect. The space itself was clean, comfortable, and thoughtfully put together—everything we needed and more. It felt like a perfect mix of luxury and home. This stay didn’t just meet expectations—it exceeded them in every way. I would come back in a heartbeat and recommend it to anyone visiting Madrid. Easily one of the best stays I’ve ever had.