It was a city express by Marriott, so I expected something nice. When I got there, the check in went smooth, Alexandre was very nice and helpful. I went to the room, and was surprised how small it was, and there was no microwave or refrigerator, but never the less it was very clean and nice. The shower was great, super hot shower. In the evening, we went to the pool at 8:30, the staff told us that they closed the pool at 8, for a Saturday that hour is ridiculous. But they let us stay a little longer which was nice of then. The pool was great, nice and warm. I slept great with the A/C on, the beds are firm but I don't mind. The following day we went for the breakfast, the dining area was packed, and the breakfast was simple, chilaquiles, and fruit and vegetables. The coffee machine was empty. But oh well, it was free. Very happy with my stay, I will stay again. I also got a great deal on Expedia, I paid $2575 pesos, and normally fot that day you pay $4000.

Cama en mal estado, blancos sumamente viejos, instalaciones con poco mantenimiento. Pero no tienen problemas de limpieza, simplemente es degradación de las instalaciones.

Nos toco la habitación en planta baja, con cama Queen, las almohadas muy pequeñas e incomodas, el baño amplio, pero la puerta muy grande y dificil de manejar Se suponia que el desayuno, se servia a las 7 am. fuimos a las 7:30 y solo tenían ingredientes para hacer sandwiches, por lo que mejor fue a otro lugar a desayunar, pero regresando me di cuenta que ya habian agregado algo más.

I had a good experience. Nice location, quiet, excellent staff, good breakfast and the check out time it's awesome.

La entrada algo sucia, dificultad para tener agua para tomar, solo dos minibotellas y no hay dispensador de agua en el piso, Desayuno aceptable, aunque no suficiente, cuando llegué ya casi no había nada, estacionamiento bien, Personal de vigilancia, recepción y restaurante muy amable y servicial, no hay bell boy que te ayude a subir el equipaje La habitación muy limpia y con todo en órden, la camarista muy amable Relación precio/ servicio el precio está alto respecto a la calidad del hotel

Estuvo bien

I am beyond disappointed with the experience my family had at City Express on May 24, 2026. We have stayed here before and while the parking situation has always been difficult, the hotel staff and overall service usually made up for it. Unfortunately, today completely changed our opinion. My father is currently dealing with a medical issue, and we have been urgently going back and forth between pharmacies and the hotel. When we returned, there was no parking available, which we understand can happen. What was absolutely unacceptable was the valet attendant’s attitude and behavior toward my family during an already stressful situation. Instead of showing even basic compassion or professionalism, he spoke to us in a rude, dismissive, and belittling tone while my father attempted to explain the urgency of the situation. We were essentially told we would wait “however long it takes,” with zero concern for my father’s health or the circumstances we were dealing with. His tone and attitude were completely inappropriate. What made the situation even worse was after I went to speak with the front desk who, thankfully, were kind and professional the valet attendant stood nearby smirking, staring at me, and walking past repeatedly in an intentionally disrespectful manner. It felt arrogant, confrontational, and completely unprofessional. One employee’s behavior completely ruined what had otherwise been positive experiences at this hotel. Hospitality starts with treating guests

Overall great experience.

El desayuno bien, estacionado un poco reducido pero sin problemas

YES

👍

The hotel did the job for a quick weekend getaway.

Loved the breakfast

Room was not 100% clean and parking must be more accessible

Todo perfecto

Sí muy completo y buena calidad

2-3

El cuarto tenía moho, por increíble que suene.

Todo bien

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