The room was clean and looks exactly like the pictures. I'm a freelancer so I was working during my stay here. My laptop's touchpad suddenly stopped working so I called them to see if I can borrow a mouse. Luckily, miss Vanessa from guest service center has an extra mouse and she let me borrow it for a few hours. I love how they take an extra mile to make customers happy. Will definitely go back! PS. Dusit Gourmet has a daily promo of 50% off every 6pm. Don't forget to drop by! The pastries are yummy!