The property is no way a 5 star property. Good staff, clean property but lots need to be done with renovations and maintaining. The shower area is very poorly designed. Shower shoots out the water to the floors outside( the glass fixtures donot cover the spray), also the tub is raised( if we had problems not sure what the seniors would do) The doors have electronic keys but they seldom work properly

ESPECTACULAR! Hacia mucho no nos quedamos en un hotel tan bonito y con el mejor servicio del mundo! Desde la llegada te hacen sentir en casa! Nos dejaron una botella de cava en el cuarto a nuestra llegada, no faltó detalle! Sin duda lo recomiendo muchísimo y seguro regresamos muy pronto!

NICE

Great location.

The facility was lovely. The staff was not what one would expect. At 6pm after our arrival following a long day of driving, we were told there was no room for us to have a drink at the bar. The following morning, we sat so long for breakfast without having our order taken that we finally left without being served. Despite our flagging down the server after 20 minutes and letting her know that we were ready to order, we saw her do five different things including clean a table and seat a person elsewhere who had just arrived, so we left before she came to take our order.

This was by far the nicest hotel I’ve ever stayed at in my entire life! The staff was extremely helpful and kind they made the check in and check out process easy. The room was pretty clean and had some of the nicest amenities I’ve ever seen in a hotel. The location is prime within walking distance of major shopping areas and I will 100% be staying here anytime I come to Barcelona in the future!

Beautiful hotel. Great breakfast. Close to sites in Barcelona expensive but worth it

professional staff. friendly.

Tudo perfeito

Everything was fantastic, great hotel

Excelente hotel, las instalaciones y servicios impecables, el personal todo sin excepción sumamente cordial y amable, un lugar muy céntrico para ir a pie a muchos lados. Lo recomiendo al 100

This hotel is the BEST. All staff friendly and most willing to help in any way possible. Beautiful decor. Maybe will return one day.

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Luxury hotel - everything was perfect

Perfect experience

This hotel was cruising towards a very good review based on strong performances for staff in reception, portering, concierge, bar and restaurant until the proverbial 'car crash' happened. This event is one of my greatest irritations with hotels. The event was closing the bar for a private event. I was directed to the terrace bar on a cold and windy evening! Awful experience!

優しいスタッフでした

Is certainly one of the leading hotels and the staff were just amazing. We very much enjoyed our stay here and will be making it our go-to place in Barcelona now.

Depressing. In desperate need of a full gut renovation. This could be one of the best hotels in town, but for the rate you pay and what you get for it, it feels like one of the worst. We were given an incredibly ugly room that even had frosted glass on the windows. The bathroom was hideous. They changed us to a room in a higher floor, which was still very depressing. Carpet smelled bad, phone didn't work and some lights and outlets were also down. The breakfast is served in the patio, which is only partially enclosed by a temporary tent-like fabric roof. They installed a multitude of heaters to avoid the cold air current in winter, but you still feel it. Uncomfortable to have breakfast there. The incredibly expensive New Year's Eve dinner was a huge and interminable disappointment. We did not understand most of the dishes. Could finish only 2 of 12. We took the rooftop dinner as we thought it would be best for the fireworks, but the dinner was so off, that we couldn't even make it to midnight. Four Seasons should take over and bring this establishment back to what it is supposed to be. Avoid at all costs in the meantime.

All around excellent, accomodstions amd staff were excellent. Our stay was very enjoyable. The linens are also exceptional quality. Great value as well.