Staff were most gracious and helpful. Loved the property generally though our room was a bit small; however the bathroom was spacious and walk in shower was spacious and rain showerhead was great!

Lovely hotel with the nicest staff. I enjoyed my stay and the restaurant and bar were very nice. Excellent location.

Splendid lobby; excellent bar; good restaurant; great location; quiet. But some staff had an attitude interacting with guests and there were numerous problems with the room, particularly the bathroom: shower door didn’t close, soaking the entire bathroom floor; no shelf in the shower requiring keeping toiletries on the floor. Sink would not drain and had to be serviced. Keys to the room didn’t work and had to be replaced. One of the receptionists presented a card (for a key) without programming it.

Très bien situé Personnel très courtois et aidant

Tudo impecável. Quarto excelente, silencioso e uma localização ótima, perto de tudo. O café da manhã era muito bem servido.A equipe do hotel sempre solícita e simpática. Foi perfeito.

We enjoyed our stay here. The staff is amazing and went above and beyond to meet our needs. Our room was tiny but nice. The elevator was under repair while we weee there which meant climbing lots of stairs! The hotel is in a GREAT location to everything.

Great property. Very close to city center and so many wonderful restaurants. The staff is friendly and helpful and the room although small was very comfortable.

Lonely staff, great breakfast and perfect location

Breakfast and restaurant Staff was absolutely amazing, and everything was very clean during my stay. I really like the fact that Cristiano was so kind to give me an upgrade the first night; however, on the following nights it was a complete downgrade. I mean, it was not something that I really think was value for my money. I've stayed in Corona de Oro for more than five years, and usually everything goes very smoothly. I think that most of the staff, like the guy that is at night, he's such a sweetheart, and Cristiano was also a super cool guy and very giving, but there was no water in my room every day. I know there was one grumpy guy at the reception that was not doing things right. I mean, it was not every time that I asked for something that he was doing it with a very bad vibe and not willing to help. It seemed that one day that I asked for transportation from the fair to the hotel, they made a big mess because they didn't give me the name or the license plates or the car make. In order that I can find that person, 30 minutes after they say, "Well, you need to pay because the guy is looking for you." I said, "But I don't have even the information." I started walking back to the hotel. I think that there's a couple of people, or maybe we just one people, that is a bad apple right now inside the hotel, and maybe they should just pay more attention to that.

the room was wonderful the staff was wonderful everything about this hotel was outstanding would strongly recommend and would definitely stay there again if possible thank you !

Camera pulita, bagn

We had a wonderful stay! The front desk staff was extremely friendly and helpful wherever we had questions or needed something. Arranging transportation to and from the train station was also taken care of as well as dinner reservations at a wonderful restaurant. The room was clean and comfortable and the location was exactly what we wanted. I would highly recommend this hotel!

Great room, staff amazing Location excellent. Manager Michele gave excellent service

Everything was fantastic

Great location, beautiful hotel and very attentive staff.

We prepayed for four nights, but upon checking in we noticed that the rooms were actually going for about half. Especially given the worn and dirty room we were given (old toothpaste splatter on the mirror, walls, etc.), I raised the issue. A certain front desk individual immediately challenged me asking for evidence (easily found online) and then cynically explained that it was just too bad. I then asked for the general manager but the person claimed that he was the manager. I insisted and the GM appeared - he was professional and immediately moved us to a much better room, which was appreciated given the whole ordeal. Pricing issues aside, such passive-aggressive behavior and lack of client focus from staff would never occur at a top tier hotel. In contrast, The GM and the rest of the staff were really solid, but the problem individual should not be allowed in front of clients or to train other staff. I should also mention that the breakfast staff were friendly and responsive although we noticed that the pastry (pear cake, etc.) was old, dry and depressingly redisplayed for the entirety of the three days we ate there.

The check-in staff was very accommodating. Breakfast was quite expansive with made to order omelets. Beds were very comfortable. Would stay here again!

Excelentes habitaciones, el personal excepcional. El restaurante y la comida excelente.

Hotel was spotless, staff were amazing and accommodating to every need, location was perfect. Bed was super comfortable with a nice range of pillows. Restaurant was visually appealing, food was delicious although we never had breakfast, only dinner. Really appreciated FREE e-bike rental to explore the city. Organised taxi for us to airport, with pick up on time and outside the front door. Decor in the hotel was sublime.

Staff are so friendly and helpful. Second time ststing and would be hapoy to come again. The quiet and tranquil atmosphere is just what you wa t after a day around the city.