I found it very difficult to arrange the airport shuttle because they would not communicate directly using the hotel.com direct portal to the hotel - all that they would do was send a link to a request form that could only be used to hire a boat for for example. But there is nowhere on the form to pre-arrange a pick up at the marina. I then communicated with hotel.com Messaging and they contacted the front desk for me and told me to call the front desk the day before my arrival to arrange the pick up. So I called from the United States on the day before and they told me to call when I arrived at the port of Naples. This involved having to activate my international cellular for the day and I called them from the airport and they told me to call again when I was about to leave the port on the ferry and I called them at that time and they said they would have the car there upon my arrival . There was no car waiting for me. Upon my arrival. I waited 20 minutes and I ended up having to call the hotel three times to ask where the Shuttle was. I was standing in the hot sun for close to 40 minutes exactly where I was supposed to stand at Pier 21 and finally, I see the van approaching full of passengers. So it all worked out but only after I made a total of five telephone calls and waited unnecessarily an extra 45 minutes at the marina after 24 hours of travel.. outside of that, everyone at the hotel was very friendly and helpful. But they were not helpful in setting up the shuttle.

Estadia incrível, equipe muito atenciosa e prestativa! A localização é ótima e a vista maravilhosa!!! Foi a melhor escolha da nossa viagem.

Great experience staying at the Hotel San Michele in Anacapri. Highly recommended. Excellent staff and amenities.

Location is beautiful and overlooks the Grand Marina. You can walk to the local Anicapri center and everything is there. Taxi ride to the top (from the Marina) cost us $40 euros with baggage and $30-35 euros without (pretty cool taxis there too- different than anywhere else). Staff very friendly and accommodating and breakfast was good. I would stay there again.

Wonderful property. Location location location. Kind staff. Great food. Walking distance to cute town and the famous chairlift. Will stay again for longer next time. Love this place and Capri! Such a gem.

Hotel incredibile, la vista è meravigliosa e l'hotel ha molta storia da raccontare, una rivitalizzazione sarebbe gradita, ma niente che lasci a desiderare!!!

ホテルのスタッフとのコミュニケーションが 我々は英語が苦手で、上手く話が伝わらなかったのが、問題です。日本語スタッフが必要と思われます。

Excelente ubicación y las mejores vistas de la isla. Si bien las habitaciones son chica (con un balcón enorme y vistas soñadas) todo el servicio del hotel es brillante. Una mención especial a Andrea del front desk que nos solucionó todo, nos dió las mejores recomendaciones, nos gestionó las reservas, excursiones. Siempre dispuesta y gentil para hacer de nuestra estadía inolvidable. Lo mismo para todo el personal del hotel, el chófer del transfer de cortesía en una van Mercedes Benz inmaculada. 10 de 10. Lo recomiendo 100% y sin dudas voy a volver.

L’hôtel est très bien situé à Anacapri proche de monte Solerno, de la villa San Michèle, des bus. Le restaurant est excellent, le personnel est avenant et courtois. Navette disponible du port de Marina Grande à l’hôtel à l’aller et au retour. Je recommande cet établissement sans hésitation.

We had a fantastic stay in Ravello and would absolutely recommend this property. The views were breathtaking, overlooking the Amalfi Coast and exceeding our expectations. The pool was a highlight of the stay—stunning, peaceful, and offering incredible panoramic views of the coastline and surrounding area. The location was excellent as well. It was within walking distance of restaurants, shops, and transportation, making it easy to explore Ravello. While the beach is not directly accessible on foot and requires a ride down the coast, getting there is simple and well worth it. The check-in process was smooth and hassle-free. We also appreciated the property’s layout. Although other guests stay in separate units, everything feels private and allows you to enjoy your own space without feeling crowded. The only downside was the WiFi. The listing advertises WiFi, but in our experience it only worked reliably near the pool area. Inside the room, the connection was essentially unusable. If you need internet access for work, video calls, or consistent browsing, this could be frustrating. Overall, this was a wonderful stay with beautiful views, a great location, and a relaxing atmosphere. Despite the WiFi issue, we thoroughly enjoyed our time here and would happily stay again.

Nettes Personal, toller Blick. Super hoteltransfer zum Hafen mit sehr netten Chauffeure. Hotel leider sehr alt und vieles kaputt bzw. verrostet; nichts bepflanzt. Frühstück kein guter Standard mit schlechtem Kaffee. Pool sehr schön groß mit guter Wasserqualität, aber Pool-Anlage ebenfalls in die Jahre gekommen.

La struttura necessita di migliorie, sopratutto i bagni che sono molto vecchi. Pulizia carente nelle parti comuni, ascensore mai pulito nei 3 giorni di permanenza. Personale alla piscina gentile e molto disponibile.

Hieno näköala huoneesta kiva terasdi

The hotel is beautiful and the views are amazing! Pool is also so nice. We had a lovely stay

Our stay at San Michele was unforgettable, thanks in large part to Giancarlo and Matthias, who were incredibly kind, friendly, and helpful. The views here are absolutely unparalleled. The rooms are clean, comfortable, and equipped with great AC (though opening the windows lets in a wonderful breeze that cools the room down perfectly). A few practical notes: the hotel has a working elevator, but it is quite small (fitting two to three people max, or one person with two medium bags). The pool area is pristine and beautifully maintained; while the pool isn't heated, the cooler water is incredibly refreshing during the hot summer months. Plus, the poolside snack shack means a refreshing drink or bite to eat is always within arm's reach. We already can’t wait to go back!

Very nice hotel to stay in, very clean and comfortable. The breakfast and restaurant were great, pool was an added bonus too.

Vista maravilhosa, otimo para criancas. Piscina e cafe da manha excelentes!

Hotel con uno stile un pò....Vintage e da ristrutturare di certo però personale tutto squisito e genitilissimo anche il driver.

Clean room excellent view

El hotel es una joya en cuanto a su ubicación y su arquitectura, la vista desde sus restaurantes es preciosa, diría que es el hotel mejor ubicado en Capri. La habitación era buena y espaciosa. Amerita una remodelación y mejorar los baños. Pero bien vale la pena volver!