We had tried to contact the hotel on 3 occasions prior to arrival to make sure we had car-park space without reply - we arrived and they did have space and managed to get me into the lift [it is VERY tight] so that was fine - I paid for car-park €26 per day and also they offered upgrade room €20 for the night - We went to the room and it was beyond dirty with animal hairs all over the sofa and stained bed linen and pillows etc - we chose at this point to not stay as this was for my wife's birthday and she was upset, and sneezing etc from the animal hair and said she would not want to stay and eat if the room was any guide to the rest of the hotel - we checked out and the lady at reception refunded the €46 i paid for upgrade and parking. So I had also paid for evening meal and breakfast so clearly we had no overnight stay, no meal and no breakfast - the hotel refused any form of refund as they say [despite seeing the photographic evidence] that it was all of a standard they were happy with! So we our now out of pocket around £200 for a room which we could not sleep in and evening meal and breakfast we were not there to eat - pretty poor way to treat a customer sadly.

He estado tres noches y volveré a repetir. Destacaría la tranquilidad, la ubicación es de diez, el personal atentísimo, la cama muy buena . Me ha encantado la estancia.

The welcome and staff were great, and we got parked up with guidance from the helpful staff. The location of the hotel is also great with bars and restaurants very close by, including a restaurant bar next to the reception area. Our suites were lovely and large and they provided free macaroons and fizz in the the room. The not so great parts were the rooftop pool area, not having enough beds and seating for guests, so we ended up being unable to use this facility as expected, they also had no bar/drinks area up there, which made it feel very secluded. Secondly, the gym was not as advertised, having only a couple of cardio machines, not the advertised resistance machine. I tried to use what I soon realised was a defective cross trainer and it injured my leg whilst trying to use it, actually drawing blood on sharp exposed edges, so gym ended up being an absolute disappointment and disaster. Otherwise an ok stay in a lovely city.

Beautiful hotel with a spa in a great location and friendly staff

L'hôtel est bien situé malgré un accès difficile pour son parking dont le prix est assez élevé (26€/jour) un peu plus cher que le parking public payant(25€/jr), il y avait donc de la place... Le Spa était en maintenance et donc indisponible. La piscine sur le toit un peu fraiche mais impeccable. La situation géographique de l'hôtel permet de voir la ville et ses attraits sans utiliser de voiture, parfait!

Chambre propre, personnel serviable mais un peu froid. Parking très exigu

Hotel excelente. Muito bem localizado. Garagem propria. Funcionarios prestativos.

The room was huge and the bed was so comfortable . Reception staff very accommodating . Breakfast was plenty of choice . Would highly recommend this hotel , as all near to all attractions

Camera pulita, personale gentile e professionale, colazione molto varia. Non abbiamo usufruito della spa

Petit déjeuner en trois parties, la partie chaude était très bonne, pour le reste cela reste correct. Le café n’est pas très bon, dommage que le jus d’orange soit en brique

Todo estuvo muy bien en el hotel

Otelin konumu gerçekten harika. Cadiz alışveriş ve yeme içme eğlence yerlerinin hemen yanında ama dar sokaklarda değil. Oda çok büyük ve rahat idi. Kahvaltı güzel idi. Otelin kendi otoparkı var, hemen yanında ise umumi yeraltı parkı var. Biz kullanmak ama güzel bir de Spa var. Tek sıkıntı yoğun saatlerde internetin zayıf olması.

chambre et salle de bain spacieuse; literie confortable et propre

literie confortable

Chambre propre salle bain spacieuse couloir bruyant chambre non insonorisé

Didn’t know the pool was closed

Lovely old world hotel Great foyer for relaxing good position and lovely breakfast

Fick fint rum med cava i kylen. God frukost men placering på flera ställen gjorde att vi missade viss mat. Parkering i källaren via bilhiss. Inget för den som inte kan fickparkera. Dock personal på plats för hänvisning. Perfekt läge. Hår på golvet i badrummet ner betyget.

Room very hot and air conditioning is only working in the morning for a very short time on hot! This in April. The cold function is somehow turned of centrally. On questioning this at reception ( friendly) I was told it was not working on cold as April is cold for local people. When I remarked this was an international hotel. I was bluntly told :" This is Spain, do as the locals"

Comfortable room, friendly staff, very good breakfasts, excellent location.