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The whole hotel experience was wonderful!

Emplacement idéal, belle chambre, personnel très sympatique, endroit sécuritaire pour laisser skis et bagages après le checkout

Very nice and cosy hotel. Friendly and helpful staff, clean rooms. Great to have access to kitchen for cooking. Close to ski lift!

Great Staff and excellent location.. roughly 700 ft to main Zermatt lift or 900 feet to Sunnega lower station.

Very nice service and clean room.

Very friendly staff, very clean room, and very easy to navigate the hotel. The balcony was an added touch that was appreciated. Would stay again!

Unfortunately, we had a very negative experience with this hotel in Zermatt. We had two fully paid reservations, but during our trip to Switzerland we lost our passports — a serious, unexpected situation completely beyond our control, supported by official documents from the police, SBB, and the Brazilian Consulate. We were forced to interrupt our trip and travel immediately to Zurich to resolve the emergency, which made it impossible for us to arrive at the hotel. The hotel was informed as soon as everything happened. Even so, it refused any kind of refund, credit, or alternative solution, despite all the documentation provided. Hotels.com was also contacted and, unfortunately, did not offer any resolution. I understand cancellation policies, but I expected at least empathy and common sense in the face of a clearly documented force majeure situation. I am leaving this review so that other travelers are aware of how the hotel handles real emergency situations. A great disappointment.

Service und Kommunikation

Great staff! Comfortable rooms. Nice & affordable breakfast. Super close to the slopes. About a 5 minute walk to the gondola. We’ll definitely stay here again.

Very friendly staff, good hold storage for skis and boots

Mein Aufenthalt im Hotel Adonis war ausgezeichnet. Das Ambiente war sehr "heimelig" und einladend und das Angebot überaus zufriedenstellend. Das Personal war sehr freundlich und aüsserst zuvorkommend. Ich empfehle das Hotel Adonis wärmstens weiter, bedanke mich für diesen tollen Aufenthalt und freue mich aufs nächste mal.

very well maintained hotel with exceptional staff. highly recommend.

Rooms are small but had what we needed. It is easy to hear others in their rooms, but most are there for the outdoors, so it was quiet after 9 pm. The optional breakfast buffet for 16 CF was quite good with a worker there keeping everything refilled and clean. There was an open kitchen downstairs for anyone staying to use. It was well equipped and had an eating area. Of note: they are serious about NO food in the rooms. Not even tea!! There must have been problems to have such serious rules. I did have tea without issue, but I took my teacup back to the kitchen as instructed. This hotel is about a 10 minute walk from the train, but taxis are available. Zermatt does not allow cars, so expect to walk, and dodge out of the way of fast bikes and electric taxis.

it is great hotel, I like it.

The location of the property is great! It’s very close to the train station, friendly staff and very comfortable bed. I would go back to this place given the opportunity and would recommend to my friends and family.

Great place to stay and relax! Super friendly staff.

Building is falling apart. Bathroom had plaster molding and falling off the wall. Bathroom floor had chipped and cracked tiles. Towels were old ( could buy nicer towels at a second hand store) . No coffee maker , rude female front desk staff. Horrible place !!!!

1人で最上階の屋根裏部屋に２泊しました。 小さなホテルで施設も古めですが清潔に保たれていて、スタッフの方々もフレンドリーで居心地の良い滞在でした。再びツェルマットに来る事があれば利用したいと思います。

Walking around was easy to go in ether direction