Very rude and unprofessional old lady manager that in charge at the reception. I've booked 5 rooms for 2 nights and 1 of the room was family with 2adults and 2 kids. The manager counted the passport and said passport was extra 2 and have to pay for 2 extra bed for 800baht. Initially I refuse but the manager insist and threatened will not allow for check in then I have to agree but then when I said put both extra bed at the same room then the manager said cannot have to put each one room. I explained that they are one family want to stay together but then the manager still refuse. The old lady manager was very rude, unprofessional and unethical. Should learn how to communicate with the customer. Please careful when you check in and don't give all the passport to the receptionist as they just want us to pay extra bed.
อ่านเพิ่มเติม
2 คนพบว่าสิ่งนี้เป็นประโยชน์
AS
AMIRUL S. B. A.
8.5
/10
รีวิว 128 สัปดาห์ที่แล้ว
Hotel ini berhampiran Lee Garden Plaza. Jarak ke semua tempat popular sekitar bandar cuma perlu berjalan kaki. Hotelnya bersih, terdapat kolam renang, urusan daftar masuk dan keluar yang mudah dan lif tetamu yang juga cekap.