The suite itself was spacious and had several great features: a good coffee machine, a large soaker tub, big windows with effective light-blocking curtains, strong heating and air conditioning, and good overall lighting. Unfortunately, there were several issues that negatively impacted the stay. The bed was not very comfortable, and the sheets were noticeably rough and “loud,” making them unpleasant to sleep on. Cleanliness was also a concern, as there was hair from a previous guest tangled around the shower hose and visible dirty fingerprints on doors. The biggest disappointment, however, was the front desk service—specifically from Maxim. We initially had trouble operating the room safe. While he attempted to help over the phone, after continued issues he simply told us that they had many different types of safes and that we would have to figure it out ourselves, rather than offering assistance. On another occasion, I asked where I could get ice cubes. He told me I needed to go upstairs to the restaurant and request some there. When I spoke with the restaurant staff, they said they had no ice and seemed confused as to why I had been sent there. After returning to my room, I called the front desk again to ask where I could actually find ice, and Maxim responded rudely: “Maybe you can find them in America.” I’m extremely dissatisfied with the level of professionalism and courtesy displayed. The poor service alone would prevent me from recommending.

Si bien el alojamiento puede parecerte alejado del casco antiguo, a dos cuadras tiene parada de bus que te acerca al mismo o a la estación central de Delf desde donde puedes llegar a otras ciudades. El personal fue amable, la limpieza estuvo correcta.

Good location and free parking. Clean rooms, I’d stay here again.

Standard-Frühstück, ausreichend und geeignet für einen guten Start in den Tag. Mieträder waren günstig und ordentlich. E-Bike war sogar sehr gut.

Mittelmäßiges Frühstück, Im Zimmer wurde nicht gesaugt

très bel établissement avec un vaste parking gratuit grande chambre au calme avec une salle de bain spacieuse le restaurant de l'hôtel est excellent et souvent plein. Il propose une cuisine chinoise authentique. tout était parfait

Das Personal war sehr nett, an der Rezeption sind wir sehr freundlich begrüßt worden. Die Unterkunft ist gut gelegen und kostenlose Parkplätze stehen zur Verfügung. Die Zimmer sind sehr schön eingerichtet. Leider sind die Wände sehr dünn und die anderen Hotelgäste waren in der Nacht sehr respektlos... dafür kann das Hotel aber natürlich nichts. Für ein Kurztrip sehr zu empfehlen

Breakfast was great, with a variety to choose from, sweet and salty. The bread was delicious.

Prima hotel

Das Personal war sehr nett und die Zimmer sauber.

Not sure why there are some negative reviews, we had an excellent stay. We stayed in a deluxe studio, and it was great. Very modern, everything we needed and more, comfy and huge bed, lovely bathroom, staff were very friendly, it was very quiet and nice and clean. This hotel deserves more than it's current rating of "Good"

Hôtel 4 étoiles de grande qualité. Très bien décoré, belle grande chambre, grand choix au petit déjeuner. Personnel agréable, qui nous a directement parlé en français. Restaurant au 1er étage, de ce fait le samedi soir le parking est vite plein car des personnes extérieures viennent y manger. L'accès est facile, proche d'une zone. Un très bon Hôtel que je recommande!

It was great

Geen vriendelijke ontvangst, onderuitgezakt toespreken is niet zoals het hoort!

Altijd netjes

Zeer schone kamers. Goed ontbijt. Fijne bedden.

Zeer prettige ervaring! Alles was perfect geregeld. Het was schoon, netjes, comfortabel en erg gastvrij. Een speciale dank aan Maxim bij de receptie — zeer professioneel, vriendelijk en behulpzaam.

Nice hotel, unfortuanately bad service. They started work with drills, hammering and sanding at 07.00 o'clock on saturday morning! At check in the girl made a mistake to tell us we already paid. I book a lot of hotels so I dont always know if I already paid or not. As soon as we were on the room she called us to tell about the misstake. We told her we would come down to pay because we were leaving somewhere in 30 minutes. She started hammering on our door after 20 minutes and threatening she should warn the manager if we did not pay immediately. Accusing us of being criminals or so. They have yet to learn a lot about customer services.

The room was not properly cleaned before we checked in. We found a quaterly-filled beer bottle in the wardrobe on our first night and on our last night, we discovered a brown stain on the part of the duvet at the end of the bed. It's hard to believe that housekeeping did not notice it while changing the duvet covers. We reported it to the front desk and they apologised. They gave us a single duvet and sheet to make do for the night. Also, most of their towels are so worn-out/thin which I believe should be retired. Management should pay attention to housekeeping and the cleanliness of the rooms. Aside that, their breakfast is very good and healthy. The staff are very helpful and friendly; commendable. They've also got lots of free parking.

The room is old and not very clean. The walls are not sound proof at all. We could hear people talking in their room next to us. What's worse, on the second night, the people in the room next to us had party and played loud music for the entire night. We could barely sleep.