การให้คะแนนและบทวิจารณ์โดยรวม Hotel Black Tulip - Porto Gaia

This is a real value for money hotel. I was on the sixth floor and the room and bathroom were spotless, with the rooms serviced daily. The bed was really comfortable and there was no disturbance from traffic noise at night even though the metro line runs directly outside the hotel. Although admittedly I was at the back of the hotel which would be quiter in any case. The staff were welcoming, professional and extremely helpful with check-in and check-out being effortless. I had an issue with the room safe on arrival (my own fault) and a staff member was dispatched immediately to sort it out for me. My diet has to be gluten and dairy free and the hotel insured that there was gluten free bread for breakfast each morning. I dined in the restaurant on the first night and one of the waiting staff went to great lengths to advise me of what I could and could not eat from the buffet selection and failing there being sufficient choice for me there was always the a la carte menu. The standout feature for me however, is the location of this hotel. It's one minute walk from a metro stop and several bus stops - with connections to trains and the city centre itself only a couple of metro stops away. I wouldn't hesitate to book this hotel again; should I ever go back to Porto.

Quarto muito confortável, e limpeza excelente. Contudo, staff despreocupado, em nada focado em garantir que o cliente se sinta bem recebido. No check in, faltava um documento de identificação e disseram, na receção, que teria obrigatoriamente de o mostrar na próxima oportunidade. Ao mostrar o documento posteriormente, outro funcionário disse que não valia a pena, que não devia ter me incomodado e nao tirou os dados. No dia seguinte, ao ser pedido um ferro de engomar, responderam com zero simpatia e contrariados ofereceram o ferro implicando um limite de utilização e dizendo, de forma autoritária, que teria de o entregar imediatamente no mesmo sítio onde o fui buscar. No check out verificou se a mesma indiferença, ao entregar o cartão, recebi a despedida de 'é tudo, pode ir'. Pequeno almoço é só médio, muita opção mas a qualidade deixa a desejar. Ótima opção para estadias curtas, mas só se a tarifa estiver muito reduzida.

Nous descendons à l’hôtel black tulip quand nous allons à Porto et jamais déçus… Nous recommandons vivement..

O hotel necessita manutenção / modernização em vários aspectos: pinturas gastas, móveis muito usados, travesseiros desconfortáveis, banheiro antigo, cofre do quarto não funcionou, etc.. Além disso, o pior é que houve uma falha gravíssima no sistema de controle / designação de quarto. Depois de já estarmos instalados em nosso quarto, foi gerada nova chave eletrônica do mesmo quarto para outro hóspede. Ele chegou a entrar no nosso quarto sem saber que estávamos lá.

Great hotel, great staff

Good hotel , located near the train provided what I needed

Hotel muito bom. Atendeu nossas expectativas. Perto da estação do metrô. Excelente custo benefício.

Hôtel fabuleux à tout point de vue ,très accessible en voiture à l’entree De porto qui est une ville compliqué pour circulation pour y sortir et y rentrer et de plus à côté du grand magasin cortes ingles idéal pour shopping

Personnel parlant Français et moyen de transport à proximité

The hotel was spotless. The staff bent over backwards to assist. The breakfast was excellent with a wide variety of choices. The servers that put the buffet out were wearing masks. Tables were cleared and cleaned quickly. The hotel is in an excellent position a minutes walk to train D. Joao II. The stop is also easy access by public transport to the main Sao Bento Station.

Business trip. Near to site & easy access to tourist sites by Metro

Atención al cliente pésimo , pocas ganas de ayudar …. Restaurante / comida / cena , pésimo y caro … Tv en la habitación tamaño muy pequeño… Durante las 3 noches que estuve alojado no repusieron el jabón líquido del baño. No es no hote 4 estrellas , justo llega a las 3.., No vuelvo nunca mas

Great property. 1 star for cleanliness, 1 star for location, 1 star for customer service. Air conditioner was not working.

O atendimento muito bom, o café da manhã muito gostoso, a ducha deliciosas, principalmente depois de uma Peregrinação. Cama confortável e ótima localização, pois o metrô praticamente na porta do hotel e facilidade com táxi. Um comércio ativo próximo, com lojas, farmácia, supermercado e outras necessidades.

Confortable. Bien localizado.

Atendimento ótimo, estacionamento grátis mais com poucas vagas. Ar condicionado não ficava muito frio, quarto limpo e casa de banho limpa. Localização em frente ao metrô.

Hotel precisa melhorar a estrutura. Equipe é que faz a diferença.

Excellent stay. Hotel staff are super kind and attentive. Room was lovely and very clean. This hotel is very well located for us and there are many eating establishments of all types very near. We stay here often and are never disapointed. Thank you.

Excellent stay in this well situated hotel. Staff are always super friendly and efficient. We have stayed many times in this hotel and the service is always great. Thank you to all the staff.

Excellent stay and super friendly staff. The hotel is ideally situated for our needs. Thank you to all. Julia and Martin