The staff were highly professional and attentive to making our stay enjoyable and worry free, ahead of, during our stay, and as we continued our holiday elsewhere. The combination of an idealistic location and a fitting accommodation to meet the beauty of that picturesque locale overlooking the Douro River and the Dom Luis I bridge. My wife and I loved this hotel, and the busy areas in the daytime became a quiet sanctuary with seemingly private views in the night for our February stay. The hotels style is a perfect blend of rustic aged beauty, with modern touches. Loved!