A complete nightmare. Do not stay here if you actually plan on sleeping.
The architectural design of this hotel is a disaster: the room hallways are entirely open, looking directly down onto a reception area and act as an echo chamber, remains incredibly noisy past midnight and early in the morning. To make matters worse, the rooms have zero soundproofing and face a busy street, meaning you will hear every single moped and truck and as if they were driving right through your bed and bar music.
When we complained on morning, the staff’s only response was a dismissive: "You should have asked to change rooms."
Let’s be realistic: packing up your bags, getting dressed, and moving across a hotel in the middle of the night is not a viable solution after midnight. It is completely unacceptable to shift the blame onto the guest for the hotel's own structural and environmental failures.
No commercial gesture and zero customer service. Terrible value for money. Save your money and go elsewhere if you value your rest.
Nethertheless, good breakfast.