การให้คะแนนและบทวิจารณ์โดยรวม Hotel Birks Montreal

Untrained Front Desk Staff: During our check-in, the front desk staff wasted 15 minutes by insisting we use a credit card with a chip, which banks in our country don’t provide. I pointed out that her card machine could accept swipe functionality, but she told us to "find a solution" instead of trying to resolve the issue herself. After I requested she speak to her manager, she returned and finally admitted that the machine could also process swipes. I filed a complaint with the duty manager and hope they make improvements, but it was by far the worst check-in experience, especially for a property in such a great location.

Always a perfect stay.

Kind staff, beautiful hotel, comfortable and clean room. Only negative is that the spa is advertised on the website still, though it’s not there anymore.

Absolutely gorgeous place with an amazing view of the Cathedral- right from the room. The lighting at night is beautiful in the center at night. The rooms are simple and modern yet elegant. Extremely clean, very nice staff. The restaurant on site was A with fantastic French Fare. Priced reasonably for the area and hotel elegance. Stay here.

Great

Our favorite place to stay in Montreal!!

Fabulous place. Staff were fantastic

Outside our room there was loud yelling all night long . After our stay they asked how everything was and I told them terrible. They disregarded my comment and just took my cash Not staying here again...

Beautiful property, friendly staff. Room service was slow.

Excellent service à la réception et au valet

Excellent

Great location walkable to Old Montreal and to shopping and retail. Workout area was too small and suite was very warm, had to run AC in the middle of winter. Great bar and staff.

Clean and clear

Great zone

Je trouve que le service n’est pas à la hauteur d’un 5 étoiles. C’est très beau et très propre, mais la qualité du service est très ordinaire et n’a rien d’un four season ou même d’un fairmont par exemple.

Amazing property, great vibe, bequtifully appointed room, fantastic service.

Excellent hotel and staff

Staff were super friendly

I absolutely enjoyed my stay at Hotel Birks, my room was amazing, the location was amazing, I cannot boast enough about this place.

Five star experience in downtown Montréal!