Very rundown, did not use any cleaning products in rooms (we watched for 3 cleans) We stayed due to not having money to re book somewhere else. Others left. We had 2 rooms, 1 aircon just worked. We could only get in one door. Pool man hole open for days, just very run down see photos we were not expecting a resort, having been to Bali 15 times before. Gardens were nice. We tried to talk to the man behind the counter who was there all the time. He said come back later and talk to the manager. Later maybe 2pm we kept our eye open for the manager, he never appeared.