Prior to my arrival at the hotel, no one contacted me whatsoever about my whereabouts or what time I would arrive. Upon arrival, they didn't seem to be expecting me and had to wait in the lobby for a while before they let me inside my room. Overall, the hotel staff was not always around at the reception, so if you need anything you can't always rely on them. Lastly, the room was not that good but okay for the price. The hotel was not that new and you can notice the interior finishes are not well-maintained. A great budget hotel at a fair price!