Staff were awesome. Very very helpful.

設備很差，沒有電梯。

Very close to madarao main lift, excellent choice if you don’t want an authentic Japanese experience

Helpful and friendly staff made me feel taken care of in this solo trip to Madarao for snowboarding. Communication before arrival has been great. The manager picked me up early in the morning from the bus stop and had my room ready, which I didn’t expect. This allow me to get changed comfortably in my room and jump right into action without delay. Free breakfast, though simple, has everything that I needed to get me through most of the day. The bath house is fairly basic, nothing fancy but good for a soak after a long day. My room on the top floor and at the end of the hallway was clean and quiet. It’s a comfortable stay. Upon check out, I got another ride to the bus stop from the manager who was already waiting for me in the vehicle ahead of time. I will stay here again next time I go there. Note: The building has 3 stories and a basement with no elevator. Check in lobby is on the first floor. It’s easier to go in from the side entrance on the 2nd floor and leave the luggage’s at the designated spot before checking in.

Great location friendly staff

ハイシーズンの価格で仕方ないと思いますが、値段の割に室内設備が古く、掃除も行き届き方ももう少しと期待してしまいます

A very basic hostel type of accommodation. The daily breakfast provided not really nice. Some of the facilities are old or in repair.

Cleaning room and changing towel. Lock the door after open the room to clean.

Not clear enough. No cleaning. Breakfast can be improve. Communal bath is a feature.

客房暖氣每間暖度不太一樣，有些房間有衣架有些沒有。 早餐很簡單，吃了四天只有一樣菜和麵包會更換，其餘每天都一樣。

Clean nice room. Mice staff

L’hôtel est vieillissant il faudrait lire redonner un petit coup de neuf La chambre est correcte

客房清潔度普通 有上一個住客留下來的零食在櫃子

During the first night of our stay, there were several unresolved issues: • one electrical outlet in the room did not work • the heater made continuous loud water noises for hours at night • staff said they could not repair these issues • we were asked to “reduce the heating,” even though it was below freezing outside Additionally, the bathroom ventilation fan was covered with thick dust, and we saw an insect on the wall, which raised hygiene concerns. We requested a room change. Although the hotel eventually moved us to another room for the second night, the first night of our stay was significantly affected and we could not rest properly.

スキー場利用の為に宿泊しましたが駐車場がわからずスタッフが外国の方の為翻訳アプリでしか会話が出来ず苦労しましたしかも駐車場は無し。 部屋も通風口？から大量にカメ虫が入って来て駆除しても次々入って来てホラーゲームの様でした。 ディナーを後から頼めるのは良いシステムでしたが支払い時に機械が遅く10分ぐらい待たされました、朝食はスクランブルエッグに大きな卵の殻が入っていたのとバターと書かれた物は味的にマーガリンでした。 アメニティも無く宿泊されるのであれば歯ブラシやカミソリは持参した方がよいです。

Staff was very nice, but that does not make up for the horrible cost-performance of the hotel. Parts of the building are shut down, the onsen is half disassembled (joint male-female onsen), sauna shut down, rooms very basic, breakfast with bare minimum buffet, yet is priced at double any nearby lodge and at 1.5x the much better Madarao Kogen Hotel. Guess the investors have to get a high IRR on their investment to buy and minimally renovate the hotel.

The property is very dated with no lift only stairs. Basic 3 star and in need of a re fit. Staff were good

Room is very very small, when I made the booking I saw 2 double bed in the pictures and I have booked for 2 adults and 1 child. However once we checked in we found out there is only a queen size bed avail in the room. The worst thing is you have to share one male and one female toilet with 12 other rooms. That’s insane. Dry room is useless there is no heat at all during my stay, the heater has no oil at all . Breakfast is included but allow yourself a hour for breakfast , there is only 2 staff serving 50-100 guest per day and you have to wait for your breakfast at leat half a hour

Pros: 1. Location is super good as it’s close to the ski lift. 2. Bed is very comfy and room is big. 3. Breakfast is good! 4. Staff are in generally nice. Cons: 1. The front desk lady talks too fast! 2. No Yukata (bath robe) provided in the room even thou they have onsen (hot spring), that makes it hard to go to onsen. And the opening hour of the onsen is very limited, only form 4-9pm. 3. Room is kind of too hot and no control to adjust the air con or heat. 4. No socket in the washroom so that u can’t use your hair dryer in the washroom but have to come out to use it. 5. No tall mirror for clothes matching purpose.

The stay was amazing! Lisa and her team at Xplore were always ready to help. They were a pleasure to interact with. The room was huge, clean, and comfortable. Wifi signal was strong in the room. There was a made-to-order breakfast free every morning, with a choice between a smoked salmon or mushroom plate with eggs (your choice of cooking style). There was also a free laundry machine in the basement (dryer costs 100 yen per use). Large drying room was available for the ski equipment 1 floor down. Unfortunately the snow was too high to ski out of the back door, but it was a short 5-10 min walk to the slope, so it wasn't too much of an inconvenience. Would definitely stay here again if we return to Madarao Kogen!