.

Staff were first class. Room was nice but a little dated. Television was so old, awful picture quality and could not stream or cast. For $300/night it was disappointing trying to watch the World Series.

The staff were kind and met all our needs. Thanks

Our first room smelled..it was directly over the Thai restaurant and exhaust fans. We moved to a smaller room which was very dusty. We did receive a $50 credit per night but the portion of the Hotel we were in was "long in the tooth". We weren't paying "long in the tooth" prices.

No breakfast included!!

Fantastic stay

Excellent

Friendly staff, beautiful room. Convenient parking, especially when on street parking is hard to find. We also had a great meal at the on site restaurant, Zee Zee’s.

Very friendy staff at check in. Room was great, parking was easy and the location was perfect. I would highly recommend the Shaw Club to all travellers to Niagara on the Lake

It was a very short stay but lovely. The room us spacious and very comfortable bed. Staff was very nice and welcoming

Yes

Friendly and helpful staff. Convenient location.

Nice room, god location

Great place to stay right in the heart of Niagara on the lake!

Wonderful location, pleasant staff, spotlessly clean

Coup de cœur pour l’emplacement

Upon greeting at the lobby we were handed over the keys from a young lady like it was a motel 8. No friendliness or info about the hotel or the amenities. The washroom was untouched from likely the 90's, old toilet, shower didn't even drain properly and room looked dated, tired and dark. Not worth the premium rate charge.

Couldn’t ask for a better location for the Festival. Very accommodating staff and z’s is a hidden treasure!

Check-in was easy and the staff were courteous and friendly. The hotel lobby was very pleasant and well decorated. Our room was in an annexe building attached to the hotel. The entrance was through a door from the car park, and we then had to negotiate a steep flight of stairs with our luggage, which was quite a feat. The room was pleasant enough, but strangely had a quite dated looking jacuzzi in the corner of the bedroom. The bathroom, with shower and toilet, was quite small, and needed some updating. Maybe more space could be utilised, by losing the jacuzzi and making the bathroom a little larger. The bed was comfortable, the room was quiet, and we slept very well. The hotel is situated in a very convenient location, with a large car park at the rear, next to the centre of the beautiful, picturesque town of Niagara-on-the-Lake, where there are lots of restaurants, bars and independent stores Would we stay here again? Yes, definitely in NOTL, but, sadly, not in this hotel. I think in it’s day, this property would have been ideal, but maybe it is living on it’s past reputation, rather than investing in more modern facilities for it’s guests. Just an opinion.

A lovely place to stay and we would stay there again. Onsite parking is a bonus. Everything within walking distance. Friendly and helpful staff.