การให้คะแนนและบทวิจารณ์โดยรวม Le Malve Cave Retreat

Problème de réservation : j'ai fait une erreur en mentionnant une personne au lieu de deux en réservant. J'ai envoyé un mail à l'hôtel en rappelant la réservation pour 2 personnes pour 1 nuit en précisant que j'avais un chien. La personne s'est empressée de me répondre positivement pour le chien (15 € : normal), a confirmé la réservation mais n'a pas vérifié le nombre de personnes et ne m'a pas avertie de mon erreur. A l'enregistrement, elle m'a demandé 30 € pour 1 personne supplémentaire. Le lendemain matin, au check out, elle me dit "me faire un cadeau" en partageant le surplus demandé : celui ci était encore de 30 € (elle ne devait pas connaitre ses tables). Ils en ont simplement profité pour "se rembourser" la commission que prend Expédia à la réservation. De plus, dans le mail de confirmation pour le chien, il n'a pas été précisé qu'il ne devait pas entrer dans la salle de déjeuner. Nous sommes donc allés petit-déjeuner ailleurs à nos frais. Autre pb : Pas d'électricité en rentrant à minuit. Indigne d'un partenariat avec Expédia

Lovely staff and great location. However, the door / wall separating the room and bathroom was entirely see through which made the trip a little difficult.

Wonderful stay and heritage property.

Place was amazing. Beautiful. We were a little off season and the owner treated us like family, even picking us up from bus station. Location to everything was perfect. Perfect in every way.

This is one of my best experiences to stay here.. the spa in the bathroom is so comfortable. I spent very good time here.

This is an EXCELLENT place to stay and enjoy Matera. The rooms are big, very comfortable, modern, and convenient to walk around beautiful Matera. The bathroom is big and the toilet is in a separate room than the shower and the lavatory. The staff is very helpful and very cordial. They helped us with every request we had. But, I can’t emphasize more the location… it is in the middle of the Sassi and all locations that one needs to visit. It is located in a small mountain that overlooks part of the Sassi. And one thing very important, you don’t have to carry your luggage to far up, the lobby is 6 stairs from the main avenue that takes you everywhere. Highly recommended.!!!

Lovely hotel with extremely helpful staff. We loved staying in a cave room. The bed was incredibly comfortable, and I didn’t want to ever get out of the enormous shower. When we arrived, really after restaurants were serving lunch, the reception staff called to make sure the restaurant next door could accommodate us. He then mapped out a walking tour for us for the afternoon and recommended several restaurants nearby for dinner. We loved everything about the place except that the platform for the bed was larger than the bed and if one (I.e. me) were not paying attention, it was easy to walk into the corner of the platform and give your leg a nice bruise.

A unique stay in a cave room right in the heart of Matera. No parking in old town but multi storey car park a 10 minute walk away (10 euros per day) - beware the slippery cobbles and steps when pulling luggage through the old town, not for the infirm! Interesting stay and very helpful host. Continental buffet breakfast included. Convenient for exploring the old town.

Front desk receptionist (Valentina) was excellent in checking us in and showing around the room, shared the map and explained where to see what attractions, suggested great dining options. Morning breakfast was great, room was excellent. Recommend all to stay and try the experience out.

This place is incredible!! The room is actually in a cave!!!

직원이 매우 친절해 좋았어요 동굴 형식의 숙소가 마테라의 특색을 너무 잘 구현한거 같아요 룸 컨디션도 깨끗하고 좋았슥니다

Vi bestilte superiorværelset og det var udstyret fint med ekstraordinært bad og stor seng. Meget moderne og fint “bygget ind” i klippen.

Très joli hôtel proche du parking. Un seul reproche impossible de baisser la clim et les chambres n ont pas de fenêtres.

beautiful hotel, the staff is extremely helpful. Room 28 is spectacular, clean, modern but with the charm of the caves. highly recommended.

Good service and friendly personnel

Great hotel & location. Great friendly service. Comfortable room. Lovely hot shower. Kettle provided but had to plug it in the bathroom(!) Stocked mini fridge. Good lighting for make up. Breakfast located in newer part of hotel next door, good breakfast choices.

Great location and very comfortable room and very helpful owner.

Location, and the cave still evident in iur riom was amazing

El lugar es mágico al igual que su ubicación. Pero, lo mejor fue el trato de las personas encargadas. Nos trataron increíble, justo cuando llegamos nos dieron toda una explicación de que hacer, recomendaciones de restaurantes. Sin duda es el mejor lugar para quedarse en Matera!

Bellissimo posto pulitissimo e personale gentilissimo