房間清潔、員工有禮貌、早餐合適、附近環境好、方便遊玩

Our room has a nice view of the lake. The Japanese breakfast and dinner were excellent. The hot bath was a bit small. Overall we had a very enjoyable stay.

Room, staff and food are exceptional.

An incredible hotel with views of Lake Suwa to match. A premium price for a premium product. The onsen (public and private) were unreal.

Everything was great about this stay. Beautiful hotel; nice rooms; wondering rooms for breakfast and attentive staff. And great location with views.

スタッフ皆んなすごく対応が良かった！ 食事は若者には少ないかなって思う。 温泉は泉質はトロトロでよかった。

温泉も料理も最高でした。

From start to finish, excellent customer service. Checked in at sunset, incredible sunset view from our room overlooking Lake Suwa. The check in process was thorough and explained to great detail. The food was regional, healthy and tasty. All around great traditional ryokan experience, highly recommended.

とても快適な時間を過ごすことができました。諏訪湖と山々に映る夕日は神々しく何度見ても飽きませんし、スタッフさん達の対応、美味しいお料理、素敵な客室は最高に気持ちいい時間を提供してくれます。

スタッフの皆さんの心遣いが 癒されました。

Fantastic stay. Room overlooking the lake was wonderful. The staff were very helpful and always happy to help. The included bus tour of the shrines was a lovely bonus. The option of the included meals was fantastic and the meals we had over our stay were outstanding. Would recommend.

お部屋のお風呂が気持ちよかったです。 食事もおいしかったです。

フロントで朝食のみで承ってますと言われたが夕食付きであったこと

とても清潔感があり、ゆっくりできました 紅葉も楽しめてよかったです

全体に良かったと思いました。 しかしながら宿泊費から考えると普通になると思います。

客室は綺麗でスタッフ対応、料理、眺望も満足してます。

The hotel is well located at lake front, although our room was on the lower floor and the view was a bit blocked by the fence outside the windows. The staff were extremely helpful and the one served us could speak English. The food was good.The private bath (fee required) inside the public bath has half glass walls so not so private except exclusive use of the facility .Given the price we paid included a free tour of the shrines, we considered it's value for money.

旬な地元食材をたっぷりで美味しい。レイクビューは最高！お風呂に浸かりながら見る信州の山々がとても綺麗でした。スタッフさんの応対も最高ですよ。

夕日時の琵琶湖の風景はとてもきれいです。食事も文句なしです。風呂が深めなのにステップが一段だけなので足が弱い人は要注意。

スタッフの対応がとても親切で良かったです。