Met several members of staff during the stay, they were all pleasant - some of them even spoke a few friendly Japanese words! We were delighted with the room design, layout and the comfortable beds. Would like to come back again some day. Thank you!

The location is good. The bed was very firm. the bathroom has been updated and was good.

The hotel is of historical interest, old, next to the train station and in need of some attention in areas. The decor is looking tired in all areas we saw. In our room the bath sides have come away and need fixing, the pipes emit a squeal that could get very loud. It was quirky to begin with, but got a little annoying after a while. The bathroom floor was very slippering after showering. I was woken at 4am by the sound of the lift and banging doors. Other than that the hotel is fine and comfortable. On checking out the staff member seemed dissinterested and was not interested in whether or not we enjoyed our stay. Check in was fine and other staff members were friendly and engaging.

ELEGANT AND COMFORTABLE

We had a lovely stay. Very convenient, as it’s cross the road from the train station, also it’s very central. the staff couldn’t do enough for you, they went out of their way to make sure you had a good stay. The bedrooms are a little tired so could do with a little TLC. Would happily stay here again.

This is a 2 stars hotel with big plumbing problems, old furniture, infiltrations, noise from the station and I pass...

How can you run a Hotel and not be able to accommodate all your guests for Breakfast - lengthen the window if you don't have room for all in and hour and a half

The staff at The Royal Hotel (Andrea, Tim and Gabriel) were friendly, accommodating and professional. The hotel overall needs updating. The bathroom was modern and fine but the carpets need replacing and our third floor room floor creaked a lot whenever we took a step. No one was above us but I felt bad for whoever was below. It is an old building so it’s not too surprising. The bed was ok but not the greatest mattress we had on the trip. The location is great and I would stay again.

The location across from the train station was ideal since we took the train to Bath. Also close to shops and sites. Staff very friendly and helpful. Our room was spacious. No air conditioners so we were a bit warm

No aircondition, the bed was terrible and duvet did not have sheet, remove it out of cover as it is too hot for the night.

For an older hotel it is has a high standard of amenities and a wonderful served breakfast. Staff were very helpful

While we had a few issues during our stay, the manager and frontdesk staff went above and beyond to satisfy our needs.

The staff was wonderful. Breakfast was very good. The bed was a little soft for my preference. And my shower was tiny. It was so convenient to the rail station and for walking around Bath.

The property is close to city, bus and train stations. It is an old property so there is a lot of road noise even when the windows are closed. The floors are very squeaky and noise from the hallways also makes it into the room. There is no air con so at night when the windows are closed (to stop the road noise) it gets very hot. A fan is supplied. We booked a car park and arrived early evening and there was only one park available and it was very difficult to get into. Glad we had a small car.

Great hotel for the price. Convenient parking available

W

スタッフの対応が良かった。 歴史を感じる建物、客室、調度品は最高。難点はシャワー温度が上がら無かった事。

Small room, but comfortable. Easy to get to the Eurostar and to transportation around the city.

The hotel was in a very good location close to every thing, nice and clean, the special dinner was excellent and enjoyable. The room service was excellent as well along the staff. We wish they had air conditioning in the room also, staff at the front desk failed to give us day trip company information and we were truly unhappy about that.

Pretty Victorian hotel with excellent staff very conveniently located.