yes,location excellent

Easy to check in and out

The staff were always very polite and cheerful

Helpful reception & breakfast team.

The room was very clean, the location is amazing, and the staff were really friendly. We arrived early and they kindly stored our bags for us. It’s very close to the train station but still nice and quiet. Highly recommended!

Staff

We interacted with at least five people at the front desk and they were all so pleasant. The room was what we needed, the location was amazing (just across from train station), and they held our bags while we explored the city.

The room was clean, the staff was friendly, and the location right across the street from the train station can't be beat!

Lovely staff. Very friendly. Excellent breakfast. Room was clean and spacious. Lovely old character to the building. Great shower. Great part of Bath town, not far from centre and next to train station. Lots of tea and coffee in the room which was great as most places don’t give you enough. Hotel is looking a bit tired in places and could do with a freshen up. For example, the stairwell- worn carpet and wallpaper starting to peel. Our bathroom had cracked tiles. Hand soap near the basin and bath would be great, as it was only at shower height which meant leaning around a wall if using the sink or standing up when using the bath. There was a soap bar but I didn’t want to open it to use it when only staying for one night. We had a lovely stay. Thank you.

From the moment we checked the staff were excellent and super friendly. Check in was simple and the onsite car park was great too however very limited on spaces. The man on reception was outstanding (I didn’t catch his name) The room was super clean and very spacious as hotel rooms go. 10/10 would recommend

Habitación muy modesta, incluso creo que inferior clase a la reservada, pero acogedora y con un desayuno muy rico. La amabilidad del personal compensó el tamaño de la habitación

All were good

I was travelling on my own and found all the staff incredibly friendly and helpful. My room was spotless, with very good quality bedding and a comfy mattress. I didn’t have breakfast, so can’t rate that. I had dinner in the Brasserie and thought it excellent value. Would definitely stay this hotel again.

Very clean and well presented.

Such a perfect way to spend our day in Bath!! Amazing staff and incredible atmosphere

Café da manhã maravilhoso!!!

Grossly overpriced.tv didnt work properly .windows frosted glass only breakfast fully booked. No hot water in shower. Door lock part broken. 2 star hotel at 5 star price (£470 for 2 nights). Joke

Spacious and well appointed and decorated room. Friendly staff.

The hotel is located across from Bath Spa train station. Checking in, we waited 10 minutes while the desk clerk talked to other visitors, not registering, just talking. The check in area is very small, and there is nowhere to sit, as the locals view this as a place to gather. And do not give way for guests. We went to the room, which was very worn, while it was clean, there had been spills on the carpet, the walls had dings and scrapes, the inside of the door had been kicked in. Hard to find light switches, the bathroom light was placed behind the TV screen. There was a shade on the main bedroom window, but no drapes. The hot water in the sink never worked, and the hot water in the bath/shower often dribbled down to lukewarm flow. This over the entire four days. The breakfast was ok, with about six offerings. But the food was barely warm. We ate dinner there one night, and the food was indifferently prepared/barely warm. The hotel was full, but competing with local folks to sit in the two lounge areas was discouraging. One evening we came in and the locals had filled the area and were not moving. Later after a rugby game they spilled out into the street and were exuberantly rowdy. That's ok, but they were not giving way. The heating was ok. The location is nice to get to abbey, roman baths, stores but hotel is not comfortable. Elevator was small but worked well; stairs were steep no railings. Bed good but small. Very clean.

Excellent location when arriving by train. Nice lounge and restaurant in the hotel. Quick walk to the abbey and Roman baths. Very helpful staff.