I couldn’t have asked for a better staff. They were so nice and patient with my travel group of ten. They took in our luggage early and had them in our rooms at check-in time. They provided a bus to Kinosaki throughout the day. Kadue was spectacular and her English was good. The views were amazing throughout the entire stay! Views of the water from the moment you walk in, with a viewing area on every single floor, and in the rooms the views were spectacular. The rooms and bathroom areas were really clean and spacious. Snacks and a tea set was provided. The artwork throughout the property was beautiful and serine, and the layout of the property itself was gorgeous. The food was delicious! 1) The Walrus Cafe is a mix of pizza, pastas and Japanese food at decent prices. There are a plethora of games to choose from. They also have free coffee. We ate there twice in our two night stay. 2) Breakfast buffet was delicious and with a lot of variety 3) Ramen/ Japanese restaurant was good too! We had appetizers here and the food was fresh and yummy 4) You need reservations for Japanese dinner; we didn’t have one The onsen was amazing!!! Clean, offered quality supplies needed, and had outside and inside options. It was my first onsen experience and I am grateful I started here. My family wanted massages and our staff helped book them and for a reasonable cost too. The masseuse went to the rooms, which was very convenient. They also have massage chairs on the first floor at no cost.

Amazing room with gorgeous views. Staff were so helpful and went above and beyond to help with anything.

日が暮れてからのチェックインだったので、ホテルの正面からの雰囲気がとても素敵でした。

とても清潔で無料サービスも充実してました。

綺麗なホテルで部屋も広く綺麗でした。 又利用したいと思います。

The hotel is in a beautiful location but if you want to go into town it’s a very long walk. Hotel offers shuttle service but limited schedule to return. Very few taxis available. The staff is very helpful to accommodate you but you must plan in advance. The onsen in the hotel is very nice with stunning ocean views.

ホテルの料理があまり良くない 他のホスピタリティーはすごくいいけど、料理特にスタンダードではない高めのコースを注文するとだいぶ損する気がするw

広くてゆっくり過ごす事が出来ました。大浴場も空いてて、ゆっくり入れました。

従業員の方の対応も施設もとても良かったです。 温泉街まで少し遠かった点くらいしか不満はありません。滞在するには申し分ないです。

Kinparo Hotel was exceptional. It’s rated a 3•.in Japan. But anywhere else it would be minimum 4* or 5*. Our room was beautifully decorated with an amazing view of the mountains and ocean.it was a real treat to stay in this lovely hotel. It’s also only 10 min drive / shuttle bus from Kinosaki which a lovely spa / onsen town with weeping willows on s small canal. The hotel is a hidden gem.

Very friendly, quiet and relaxing hotel. The only problem I had was limited number of dishes on the menu and only serving the dinner.

女性は親しみやすい接客をされる印象。 丁寧な言葉遣いで接客される方とのギャップは 結構感じました。 好みだと思います。

Tranquility Aimabilite du personnel

직원들도 친절하고 기노사키온센까지 송영서비스도 해 주셨습니다.!! 무엇보다도 온천이 있어서 좋았습니다.!! 그리고 9:30분 부터 라멘가계를 하는데 너무 맛있었고 친구들과 사께 2병을 마셨네요

配套很好，溫泉景觀優美，服務態度很友善

晩御飯がないと説明受けたのに 部屋に食事の注文19時までのオーダーが写真付きでおいてある 無神経にもほどがある 気配り足りないにもあまりである

城崎マリンワールドに隣接しているため、城崎マリンワールドに行くなら最適。ただ、夕食なしのプランだと近隣に食事のとれるところがあまりないので、夕食難民になります。

チェックインからアウトまで、スタッフの方の対応が気持ちよかったです。

スタッフの数が少し少なく感じた！出迎えもなく、客室案内もフロント一人で回してました

スタッフもお風呂もお部屋も朝食もすごくよかった、今度は夕食付きで行きたいです。 たのしかったです。 ありがとうございました。