Booked for a wedding reception of a family member . Room was adequate but a bit sated.

We stayed in a twin room which was very comfortable and the staff were very friendly. I can normally sleep through anything but the noise from the air con units (I presume that's what they were) outside our window kept me awake most of the night. It sounded like a motor running constantly. I believe ear plugs should be put in those rooms that border the units. What was a lovely stay was spoilt by the constant buzz outside the window

Shower almost unusable rooms very tired and need refurbishment dirty staff good

.

Down stairs is beautiful, good quality food and amazing old building. Upstairs mattresses hard lumpy and uneven, poor night's sleep. Used soap in shower tray from previous Tennant. Bedroom and bathroom could do do with upgrading Upstairs rooms let hotel down. Friendly staff

Good choice at breakfast. Staff on hand to help and friendly

Easy check in rooms ok

Did not use

Extensive, with quiet rooms and lots of facilities. There is a little cocktail bar where the staff are knowledgeable and friendly, and everyone was very welcoming. Breakfast options were good.

Staff really good, reception etc. The room though, comfortable but the sink taps and bath/shower taps you have to turn and turn to get a flow from them. The bath/shower, to get a decent heat and flow for the shower it takes about a minute messing about with the hot and cold to get a safe shower temperature. Loud music coming from a pub over the road or somewhere beyond 2am. You hear every sound from above, the corridors. People talking, people's TVs on too loud, people walking about. The above went on through the night then people again at 0615 banging, talking, TVs on again!! Then an air-conditioning unit came on at 0630 outside my window. Normally I would use ear plugs but had forgotten them! For the price of 135.00 too, breakfast isn't even included. Not good and definitely needs upgrading. Parking is 9.00 for 24 hrs or about 7.00 if you use an app!

Very good

The self service for breakfast was disorganised being in different places the breakfast food was good The evening menu lacked imagination and was boring

Great hotel. Pity breakfast was out of my price range.

Room lovely and clean. Reception staff very polite and professional. Service in afternoon bar was quite slow when they turned up to serve you, also supposed to close at 5pm but closed down around 3.30 without asking if we wanted desserts, coffee or anything else - just closed down. Went down to breakfast and had to wait again for someone to come, it ended up I went to reception to ask them if they could get someone. Good choice for breakfast though

The staff was great. My only issue was that the shower leaked, but towels on the floor helped. Other than that, we loved the hotel.

ok

This is a hotel with traditional style and modern comfort. We had a week's holiday here participating in the Three Choirs Festival. The hotel made us very welcome even to the extend of presenting us with a welcome gift. It all added to a most enjoyable break with good food and drink, good company and excellent entertainment. My daughter and son-in-law particularly enjoyed the cocktail bar so we made them a gift to come back on their own some-time. Thank you. A Five Star Review - we had a wonderful time!

Happy to stay there again.

Lovely traditional old hotel in a central spot in Hereford, with all city centre attractions in easy walking distance.

Walking distance from the railway station and most amenities. Large bed, bigger breakfast.