It was incredible. I'm one of the lucky people who always get the better room in a hotel. However, I have to say that Kensington Prime is the one that I'm most impressed with everything straight from the receptionist, who was so kind, caring and friendly (once again I really appreciate your assist), to the hotel facilities. I would definitely recommend it to everyone and would surely go back for another stay. I'm sorry if I write something wrong since English is not my first language.

All good

The room was slightly rundown. The key-safe didn't work. Rain shower head needs to be descaled. Bed not comfortable.

Stayed here before for a solo trip so booked it again for this trip. Was still good overall but noticed how the showers was so difficult to keep water out of the stall even with the curtains (my previous room didn’t have it). Customer service is okay. I didn’t really need much so that’s not too much of a worry. But I did notice that staff usually just seems unapproachable or just bored so it’s a good thing I didn’t have to really ask or request for anything else.

Todo muy correcto, habitación y desayuno. Excelente ubicación.

Hotel nuovo. Camera piccola ma pulita

Hyggelig lite hotel med overraskende enkel men god frokost.

This is a very small hotel, not what the pictures portray. The room was a good size but the heating didn’t work, so we were very cold. Breakfast was ok and had a good choice. Staff were friendly and courteous. Overall it was ok with great access to a tube station very nearby.

Location is great with one station across the road and 3 others around 20mins walk away. Hotel reception staff were polite and friendly. Breakfast was a bonus and had a good variety. Our room was clean, well equipped and quiet. Would return.

Perfect

Staff friendly great room spotlessly clean, good choice for breakfast. Would definitely stay again.

Clean rooms, nice amenities.

The room was clean but very, very small. The staff was outstanding and breakfast was great. The only reason for the 4/5 stars is due to the extremely small room.

The bed and pillows made for a very comfortable stay. The room was very clean and quiet.

Chambre propre, pas de bruit. Petit dejeuner simple mais bon. Nous aurions aime une couverture supplementaire, a defaut on nous a prete un radiateur ce qui fut tres efficace merci.

Great people, and wonderful breakfast

Desayuno básico. Bien

Excellent place to stay: comfy beds, good ac/heat, great breakfast, and just a walk away from major transport.

The staff were fantastic and went out of their way to help with an Uber into town

Short stay to visit Royal Albert Hall. Small room but clean and friendly. Breakfast was a lovely bonus. Great location.