I was not welcomed in a very friendly manner. Was questioned a lot about my booking and I actually wanted to leave immediately as I felt very unwelcome. I really felt like an intruder. The lady only showed me our room. Did not explained anything else to us. My husband had to asked the guy who worked there how things worked and he showed him around the place. The next morning she was a bit friendlier. I booked a family room and I was told by the lady that "she will give us the family room as there is no one in" otherwise she will give us a standard room for a family of 4?Otherwise the place is stunning and I really would like to return there for my anniversary.