The staff were helpful and went above and beyond to accommodate us.

The last 4 times I’ve stayed here, even way paying 5k a night for a room, there are problems with check in, problems with bags being delivered to the room. Very slow poor service. But the in room dining and service once checked in is great.

Clean and friendly. They need to make the Internet user friendly. We gave up.

为什么WiFi不免费

The spa was simply amazing. Honey Salt is the best restaurant attached to a hotel and I dont think it's just me. Amazing staff and food.

Amazing!

Excelente servicio y ubicación

Shower broke on my foot and the upgrade to a different room was a downgrade. The hot tub is actually a cold tub. I demand a full refund

Siisti huone

The room was scuffed and cheap seeming. Staff wasn’t very helpful at all when trying to extend my stay. They told me I had to rebook online, and when I did I didn’t rebook the right suite, and had to do a second time. And now that I think about it I still haven’t received a refund.

Super

Was great

Excelente servicio, atención y lugar

No mini bar in room is disappointing in a 5 star hotel

We liked the hotel because of its proximity to Parq. The restaurant in the lobby was really good. Valet parking was $65! That is amazingly ridiculous. None of the staff bothered to mention that they charged a stupid amount for valet. I was shocked when I saw the bill. It just seems like they lack ethics.

Nice and clean, good for family with kids or business travel. One point, need to enhance water taps as the flowing water a bit too weak; difficult to take shower.

Very clean rooms and friendly professional staff

We spent a night for area Anniversary. When we arrived to check in the staff at the counter upgraded the room for us. That was a wonderful surprise and later on that evening we ordered some room service and they dropped off a bottle of Champagne! Will be returning in the future.

Everything was absolutely amazing and very well executed, except for the executive lounge. I found the afternoon snacks and beverages lacking. I was expecting to see a commercial fridge with options of fruit and veggies/dip, tortilla chips/salsa, cut up sandwiches - healthier options that were Vancouver/local supportive. Instead I arrived to mini bags of sun chips, rolled gold pretzels, cans of Pepsi and literal children’s candy. $150 is not worth the cost and I’m hoping they’ll improve this offering or drop the price severely. The executive lounge itself was lovely, well decorated and wonderful colour combinations but not at the level that demands anything over $40. The rooftop hot tub and fitness area is too notch and has a great view, almost 360. Another great attribute is the casino has no affect on the hotel operations, it easy to bring children through without much hassle and it’s quiet. Honey Salt is a happening place, very well patroned, the restaurant is gorgeous and everyone is happy when you look in. Valet parking was seamless and efficient, staff worked like a well oil machine. Lobby staff were the stars of the show, they were on their best game and the most attentive group I’ve seen in a while. All the gentlemen working in valet, concierge and reception were extremely well manned, polite and serious about their guests, impressive actually.

Comfortable beds . Clean rooms.