From check-in to check out everything run very smoothly. I'll give 5 stars rating for the front office that checked me in/out (forgot his name, sorry). He is very nice and represents the true hospitality service during this pandemic. Thank you to other staff as well working that day given a 100% hospitality every inch of it. Buffet breakfast was amazing and W hotel maintain the standard of it. Oh just in case you might forget you have to get ready for a refundable security deposit myr 500. The gym was so-so although it was still closed. The swimming pool must book in advance if you want to jump in. Oh and my room view, I got it facing graveyard but it's OK reminds me of my late mom that passed away and today is her birthday. Lastly, do enjoy my pictures. Will definitely come back again. Thank you Traveloka.