This place should be condemned - do not stay here!!! The car park is a dump, full of rubbish and glass. We were extremely wary about leaving our car here. The reception area is a complete mess, full of junk, dirty and untidy. Apparently there is building work going on but there were no signs of this. When someone finally bothered to acknowledge our presence, we were taken to a room. The dirty, smelly, dingy space which we were shown looked disgusting. There was no ensuite (which we had booked), so we returned to the reception area to ask about this. The response was very non-committal so we left.

I am genuinely disappointed to have to write this review, but my recent experience at this property was extremely upsetting. I arrived with my son, and the moment we stepped inside, it was clear that the accommodation was nothing like the photos shown on Hotels.com. The air‑conditioning was not working, which I could have accepted, as this also happened at another hotel the day before. However, the real issue was the overall cleanliness and condition of the room. The toilet was visibly stained and brown inside, the shower area was rusty and grimy, and the general state of the room felt neglected and unhygienic. It was far below any acceptable standard. My son became very stressed and panicked because of the condition of the room, and I felt terrible for exposing him to that environment. We had no choice but to leave immediately. I tried to find alternative accommodation, but nothing was available at such short notice. After attending our event in London, I had to drive three hours back home and arrived after 2am. It completely ruined the final part of our trip. I have already submitted a claim to Hotels.com, but I have not received a response yet. I am requesting more than just a refund, as this situation was not caused by us choosing to leave — the room was simply not fit to stay in. The listing was misleading, and the condition of the property caused significant stress, inconvenience, and additional travel. I hope this matter is taken seriously and resolved appropriately.

Utterly dreadful experience. Arrived to be told they had double booked so had no rooms. Despite there being no sign of anyone staying there. Staff didn’t seem bothered saying it happens all the time. Having seen the place and reading recent reviews, we had a lucky escape. The place looked disgusting and nothing like the pictures.

It was closed and still a building site this accommodation is the worse I have ever seen it was unbelievable words can't describe it

Sadly would not come back. My allocated room already had someone in it when I tried to get in. Give the staff their dues, they moved me to another room straight away. I was told free parking on site, we received a parking ticket for the time we were there. Still waiting an explanation

Filthy with bed bugs.

Gas leak in the room. Uncomfortable. Went and batteries dead on room entry couldn't get in. Asked for help and the guy was miserable. Trying to get refund.

Nothing was okay

Filthy place, bed bugs and disgarded rubbish. Should have read other people's reviews but booked in a rush. Would never consider stopping again

Before staying here, read all of the other reviews. They are all representative of reality.

rubbish hotel dirty as hell

If there was a check in procedure, the employee did not follow it. I had to ask for towels, hand soap and the wifi code. NO HAND SOAP provided. He tried to put me in a room that was already being used. It appeared I was the only guest and I suspect the inn was being run by a family that lived there. I had trouble locking the door to my room so did not go to dinner since I could not secure my belongings. Room was not very clean. Bathroom was gross. I stopped drinking water to avoid using it. I became turned around trying to leave in the early morning and had to exit via the bar. BUILDING NOT LOCKED OVERNIGHT.

It was very bad experience bathroom, bed room not cleaned and also bed bugs in the rooms we couldn’t sleep all night and left the property early in the morning we booked the hotel for four days but just because of conditions we left early.

I’m scared. Staff was nice, location was very scary and unsafe.

Pretty cool staying in an english pub... But, it was a little run down and was a victim of "deferred maintenance". Some of the beer taps were not working. Staff was friendly and helped when they could. TV was small and old, no remote "someone stole it"? Shower hardware was deficient. Close to Heathrow Airport, stayed over to catch an early flight!

It’s good for a cheep night away for a brack but could do with some diy and I Nik of paint other that that was a good time away we spent most of the time out so it didn’t bother us

Unsafe and drangerus

Far below what i expected.no towels, no complimentary tea or coffee.shower room far below the standard , shower holder broken as well shower door broken. The wholeplace can be renovated. I enjoyed the canal walk and couple of beers. It surely can made into acceptable place.

Staff not very welcoming room not as advertised cold and grubby

Lovely location. However needs a new management. No soap, was told to go and buy from the corner shop. Previous urine stains on toilet seat. Room heating not working... however was given a heater/blower by the chap on duty. No wifi password given. Morning view was beautiful from the window... ducks... however on checkout saw all filth dumped in the parking -perhaps not visible on arrival at dark. Could really improve but things are shabby currently (aim to improve)