Sehr teures Hotel, jeder Wunsch muss extra bezahlt werden. Als kinderfreundliches Hotel sollte man mehr für Kinder anbieten als nur einen Splash-Park. Wenn man nur Bed & Breakfast gebucht hat, muss der Kids Club nach 1 Stunde Nutzung auch zusätzlich bezahlt werden, sowas habe ich noch nirgendwo auf der Welt erlebt. Das angeblich kostenlose Refill-Wasser ist nur Marketing. Am Splash-Park gibt es weit und breit kein Refill-Wasser, ich wurde bei 3 Bars nacheinander vertröstet das die Maschine angeblich defekt sei, wurde aber sofort nach der Zimmer Nummer gefragt, um mir dann Flaschenwasser gegen Gebühr zu verkaufen!!! Das ist keines 5 Sterne Hotels würdig. Das scheint mir eher bewusste Philosophie des Hotels zu sein. Auch sind die Preise für Zusatzleistungen (Lunch, Dinner) extrem hoch.

Es gab Probleme beim CheckIn: Alle 4 reservierten Zimmer waren storniert bei der Ankunft, weil im Vorfeld nicht bezahlt wurde?! Ich bin mir nicht sicher, ob der Fehler bei mir liegt? Ich dachte die Zimmer sind über meine hinterlegte Kreditkarte bei Hotels.com geblockt?

There was only one restaurant for breakfast and it was buffet and the price was not worth it.

Quality of the service and facilities

Everything was perfect, from the stuff, room, Facilities to the great varieties of the food. Rooms and all in the Resort was cristal clean.

Great staycay at this hotel. The rooms are great for families. King bed plus sofa bed. Big bathroom. Buffet breakfast was well managed and good selection. Staff are very friendly and helpful. We will return soon.

This is a great place with great service

loved our staying

This was our second trip to this amazing hotel and we’ve booked again for next year. Amazing staff, amazing food and amazing location.

Very hood resort. Was perfectly for vacations. Hassan was very nice, everyday pick us up with a smile to the beach and back. The beach is perfect, the pools are good. High standard of vacation. We want to come back.

Nice enough for a short stay, for golfers and families and if you don’t mind being stuck out in the middle of nowhere and hence hostage to the facilities on site, albeit they are fairly comprehensive. This makes me sound like Victor Meldrew but IMHO this is not a place of relaxation in school holidays if you like peace and quiet as its common areas are full of screaming young kids - though there is thankfully an adults only pool.

Large resort with lots of opportunities for great fun

Nice

Good

Estadía muy cómoda y relajada, todo lo que uno quiere y necesita en un solo lugar!

Lovely little getaway for the National Day holidays. Pleasantly surprised about property and amenities, incl access via the neighboring JA hotels. Super friendly welcome by Sulith at front desk. Will be back!

War sehr zufrieden (Alleinreisender) - allerdings sehr weit weg vom Zentrum Dubai. Fast eine Stunde zum Flughafen. Interessant wenn jebel Ali Palme aktiv wird

It’s a very nice hotel with big rooms, balconies and an excellent food. Staff are really nice but lack experience.

Check in was easy and quick and room was ready by 2.15 when we arrived. So we got an early check in which was nice. The gym is ok. Worth using. Rooms were nice, comfortable. Service was good. But the queues to breakfast were a shame. Availability of foods was limited kept running out. Availability of booking restaurants at night time was disappointing as we could only get 18.30 yet when we left by 20.15, the restaurants were still not busy , so unsure why we could not book 19.00 or 19.30. Swimming pool was far too busy which made it unenjoyable. We moved up to the pool at JA beach resort but again a lack of beds. We left the property at 10am on check out day. We would usually enjoy the last day. The service made up the for disappointments, the bar staff work so hard. 1 person managing the pool bar, understaffed. I felt bad for the guy as he gave great service.

First class service from start to finish. All staff are very polite and helpful. I will definitely be back if I return to Dubai.