clean, warm and friendly

Good value, welcoming staff and lovely facilities

The hotel was really nicely designed & very friendly staff with a lovely spa/ pool area. I would say we didn’t find the bed that comfortable and had a dripping tap all night long. It would also be nice to be able to use the pool table if you’re staying there rather than just for members. Other than that we had a great stay !

The stay was horrible. It was impossible to reach a live person at reception; the staff was rude, including the one who cursed at me because of my disability, using the ’f’ word; and the manager, Sherifa, was rude and unprofessional. If I could choose zero stars, that would be more appropriate but, unfortunately, it’s not an option.

Staff very friendly,

Lovely hotel, Double bed was far too small and the toilet/shower room was also too small. No bar, cinema room was out of use. The only good thing was the Pool on the 20th floor with amazing views.

Good facilities, only down side was the bedroom wasn’t the cleanest and the double beds were actually small doubles. Meaning you could not fit 2 people In comfortably. Would recommend changing this.

Nice place but the bathroom was the smallest I've ever seen. Awful steep due to the train noise

Room is nice size but the bed is small, no tea spoon for coffee, no cutlery or plates or anything to use in the kitchenette. Bathroom was dirty, tap and shower were filthy so didn’t use them. Side in the room was dusty ( you’ll find it says clean me on it if you stay there.) Pool was only useable until checkout at 11am which wasn’t clear on check in or on the website. Shower was nicer in the pool changing area than the room.

Good location and communal areas, good amenities but the mattesss was damaged so had to sleep in a dip and the floor in the room was coming apart so not maintained as expected

The parking arrangements were obstructive and stressful. The lifts are annoying and some of the staff were at best disinterested in helping

The room and location is great. But the external noise makes me think I’ll choose another location next time - even with the window shut I couldn’t sleep for the DLR noise.

The staff was helpful

Room internet was slow and toilet didn’t work

The room was well designed, efficient and everything worked. The reception and information at the front desk was very competent and welcoming.

We didn’t get our room cleaned, even though we had the little hanging sign outside our door. Also got locked in the toilets of the cafeteria downstairs, the locks should be checked and changed. The door had to be broken for me to get out. Also, the sink in the room got clogged every time we used it, to brush our teeth even. And the pressure of the water in the shower was too low.

Room was great and the staff could not have done more to make our stay really great. Thank you ark team

The swimming pool is really great. The only thing I was not pleased about was that I was in a box room when I opened the blind; I was looking into somebody's kitchen. So I could not open the blind through out the stay. The reception is clean and feels welcoming.

decent

The best thing about the stay was the pool and jacuzzi. I had to move 3 rooms as they had multiple issues such as base boards broken and bad TV connectivity. The staff were helpful but there were some inconveniences.