On arrival we found the front of house staff member who dealt with us very polite, helpful and service with a smile.
The room we had was superb, very clean and comfortable. Having chosen a club room this gave us access to the club lounge, this was an added bonus as having never had this from a hotel before it a nice little feature to have.
The Indian restaurant on the seventh floor was another bonus and the food was fantastic. As was the Terrace@2828.
A hotel i will have no hesitation to return too.