Our stay at the Swissôtel Quito was a study in contrasts. While the "hardware"—rooms, breakfast, and security—is objectively excellent, operational shortcomings regarding spa management and a lack of concierge transparency impacted the overall value. Highlights: The rooms are superior, featuring high-end beds, a pillow menu, and soft towels. Room service was precise, and the breakfast buffet—with fresh waffles and churros—is a standout. We appreciated the 4:00 AM "grab-and-go" breakfast and the security team personally escorting us to our car for our airport run. The area is very safe, with a convenient supermarket nearby. Areas for Improvement: The indoor pool was consistently occupied by outside fitness classes, making it unavailable for guest leisure. Being redirected to a cold outdoor pool is inconsistent with five-star standards. Furthermore, the concierge lacked professionalism; car prices to the center fluctuated daily with arbitrary excuses. When we provided calm feedback, the reception's response was dismissive. Local recommendations also felt "outsourced" to a quick search engine rather than expert knowledge. Verdict: Fantastic comfort and location, but the third-party prioritization of the spa and the dismissive service at the front desk prevent this from being a truly premium experience.

El menú es regular, la atención regular el personal con mala actitud de servicio

Very old hotel. Not updated since 90s I would guess. Staff are procedure based, strictly no access to rooms before 3 and even then my room was not available

Very comfortable and large room. The breakfast buffet is very good and has a lot of option!

Camila, the young lady at the front desk in the lobby, is absolutely amazing and truly outstanding. From the moment I arrived, she demonstrated exceptional customer service, professionalism, and a warm, welcoming attitude. She handled everything with confidence and genuine care, making my experience at the hotel even better. She has incredible potential and clearly goes above and beyond in her role. I strongly believe she should be considered for a higher position. Team members like Camila are a true asset to your hotel.

Wonderful hotel, great concierge and great breakfast

Clean and spacious rooms, excellent amenities, and friendly staff.

Room was very clean. King bed was very firm, almost too firm. Suggestions for a better breakfast - cook scrambled eggs a little longer and add more potatoes like hash brown or whole potatoes smashedr. Add more potato food itmes, like fr

Nice location & property... Some of the Front Desk youngsters came across as immature, unprofessional... I found the amenities (bfast buffet, laundry svce) to be a ripoff; so, I found lcl options myself (bellhops, concierge were useless here)...

We completely enjoyed our stay at the Swissotel Quito. Friendly and helpful staff. Very safe, convenient and quiet hotel. Beds and pillows were very comfortable. The food was amazing. We loved everything and ended up staying longer than planned.

Si.

Good size clean rooms. Courteous staff.

Beautiful, great staff, great location. I would stay there again.

Breakfast had plenty of variety which was good. Better quality tea bags needed for us English guests! And a slight concern with food hygiene maybe needs addressing. Guests have to lean over the fresh fruit in order to get juice, which means their clothes are touching the fruit. Not very hygienic. Room was kept clean, good shower. Food very good in the bar.

Nice lobby and bar area. Great morning breakfast. Very helpful staff.

Coffe Machine on the room was broken. Pool was not working on the city festivities

Very nice service at the check in desk and in general. The only issue was that the beds seemed a little outdated and they could be more comfortable.

Hotel is excellent with 3 restaurants. Pharmacy and an array of shops and beautiful art. The pool looked great. I wish I was here longer. Nice neighborhood with many food options and a short distance from old town.

La habitación no estaba lista . Tomo más de 2 horas . Dijeron que expedía no estaba bien y que la habitación no estaba disponible . Adicional me cobraron 17 adicionales

Céntrico y muy cómodo