Excellent customer service. Starting from Brenda at the reception, the guy at the bar at the pool area, maintenance guy who came to fix the AC. I wish i could name them all. The rooms where clean. The food needs a bit of working on to improve on it. Other than that i can still come back.

yes

Goid service

Attentive and courteous staff. Comfortable bed

good

It was great, especially the staff and customer service .

Room was nice and clean, anf staff very helpful

Yes

Clean and good service

Fantastic

Good

Good

Yes

Rooms clean

Check in was easy and overall all the staff were attentive and very helpful. My room was AC was not working but they brought in a portable unit straight away. The room service breakfast was very substantial I had to remove some options when I ordered it. Overall it was a comfortable stay.

Wanted to change the dates. I was told no problems - contact Hotels.com. Contacted hotels.com, received a message that hotel sticks to its policy of not refunding. I actually wanted to book additional night as well. That was my last trip ever to this hotel. Well done :-)

The hotel is 6 star in name only. It has all the services of a 5 star hotel presented in a drab outdated environment. The decor and rooms are drab. Some one seems to have made an effort to paint the corridors, but the paint spilled on to the windows with lines showing. This is a place i would not recommend.

Will definitely stay again

The hotel has no Air Conditioning, lot of noise and very poor customer service

Clean environment polite staff. Good didn’t taste fresh chicken wings started dry and tasted very old. Some Staff cooking serving food we’re picking food and eating , saw a few of them eating while we sat and eat our food. If they were not eating right there? They served themselves in a plate and went into a room next door to eat…. But started eating before they even got into that room or closed door. Staff did not have change of $4 on my first night and promised to pass it on to the next staff tomorrow to give me my change? I tried to get my $4 change next day and no one knew about it so. The hotels owes me $4 change. Overall good hotel clean and comfortable