Room was very clean and housekeeping everyday. Supportive staff and great customer service, cool room and comfortable. We couldn't enter casino due to smoking inside casino.

Great choice easy access to Port Vila township Hotel present well has all you need was welcomed at reception from Sue at the front dest very informative with her local knowledge. Have no hesitation of recommending the Grand

Good hotel Ive stayed at before. Modern, comfortable bed, good aircon, great staff. Only 16mins from the airport. Cant go wrong staying here.

Beautiful suite on 1st floor. Very quiet and spacious. Very comfortable bed and great amenities

Great location, friendly staff and lovely room

One of the Best hotel locations, central with a beautiful pool and view, “ Grand casino hotel” The only minus is no gym

Beautiful and clean hotel. Restaurant and pool areas very clean. Staff were incredibly nice and helpful.

No communication at all.

Breakfast was very inconsistent when they had bigger function on inhouse they put a bit of effort into buffet. Some staff were really amazing but management was poor

We were upgraded to the top level from our panoramic room booking. It looks like this room was recently renovated. Great views to irikiri & beyond. Would recommend going elsewhere for food. We had the buffet breakfast & the offering was pretty poor for the price.

We found the room got too hot as air conditioner wasn’t working properly

The corner suite is a great look! The finishes are extremely dated

Hotel and staff were fab, our only issue was the pool was out of action for maintenance. I know this needs to be done but when a main part of your holiday plans was to laze around a pool it did put a dampener on things. You could go over to Iririki Island to have a swim in the pool but at $25 per person it’s not feasible for the duration of the holiday. Vouchers should have been offered, or at least an email explaining and giving the option to rebook somewhere else.

The Hotel and location are great, our issue was that next door to the hotel is a shipping dock and a shipyard, a barge was continuously running a bilge pump, and the ship yard continuously banging on the hull renovating an old ship, in turn very noisy during the day and night especially if out on the balcony.

Great hotel with a historic feel. Rooms appear to be recently renovated and clean. The staff are amazing. Every single one had the biggest and most welcoming smile. Really enjoyed my stay.

Hôtel demandant une complète rénovation. Exception faite de la piscine, chambres, réception, restaurant etc tout est à moderniser. Personnel gentil et souriant mais totalement inefficace et peu crédible. Je ne conseille pas cet hôtel.

As always the best hotel in town!

Lift was smelly snd lights not working on one Cleaning not thorough - bed not touched Concierge not helpful with bags

This is a perfect spot to stay in the heart of Vila. Close to the markets and an easy walk to all that Vila has to offer. The pool and pool area are a great place to relax with a cold tusker. Like all places in Vanuatu, the staff is what makes the stay special. Everyone goes above and beyond to ensure your stay is enjoyable. The food at the restaurant was also fantastic. Overall I would recommend if you want to stay in the heart of Vila.

Very friendly staff Exchange rates are better in town