การให้คะแนนและบทวิจารณ์โดยรวม Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

This is my honest reveiw. Property needs some updating. They were doing some upkeep on the outside that was much needed. I spent the extra money for preferred but I could of kept my money. Everyone has access to every part of secrets even though they claim an area is for preferred guest. Also the preferred side is quiet and boring. As a preferred guest they give u coupons but there really not good for anything that u will use thats worth the stress to use.to get a buzz u need 10 drinks. Food is absolutely horrible. I will say breakfast at the buffet is what i survived off of. The restaurants food are all meh! For the price this experience wasnt worth the cost. I BELEIVE they survive and get business off their name. Well the secret is out this place is no longer 5 stars (ive been here about 6 years ago) but most of the staff we're kind i tipped well even though i did not enjoy my experience. I wish we were allowed to stay in the pool later but basically once the sun goes down thats it . The entertainment they have needs work and alot of it. They receive alot of money but give such a crappy show. The karokee was fun though.. For the most part all of the activities/ entertainment seems unorganized and rushed. I know this place has potential i seen reviews from other ppl before i booked and ignored those reviews because i know people exaggerate and I was here once before and had a more positive experience. But the people were correct its not worth the money. I love jamiaca stil

Lovely team members and great rooms. Restaurants and bars were just ok.

The most staff were very helpful and nice. Variety of food options and drinks. Generally great overall. I would easily choose Secrets St James again.

Hopeton was his name and he was absolutely amazing his hospitality was warming. I definitely will be going back to visit.

Needs maintenance specially roof. Shows shingles out

Property was overall nice - but kind of just stuck at the property. No real water activities to do unless leave resort. Bartenders and servers are slow - rest of staff good. Food options during the day are limited

It was okay! We came from Sandals & it was a night/day difference. The room was dirty- floor etc. navigating the property wasn’t that great either, staff was somewhat helpful. We only stayed one night so maybe that would have gotten better. our friend also fell and the charged $65 for a bandaid??

The service was great.

The atmosphere at the resort was amazing, the water clear and easily accessible, personnel were all friendly and helpful when needed. We were disappointed in the taste in foods containing beef products, perhaps because the seasoning was “down home”, but still ,lacking in flavor. The Italian dishes were excellent! We daily enjoyed the buffet breakfast, and most often had lunch there as well. Excellent variety. The excursions were a bit disappointing, but we only did zip, raft, Falls, snorkeling adventure.

The service was great. Everyone was very attentive. I had a great time.

Our room was beautiful, and the staff was amazing! They were friendly, welcoming and accommodating! The hotel was under some construction during our stay, so we are looking forward to visiting again to see the completed work.

The hotel was just ok. I did not like the pool view room. It was not the same as i saw online. The buffet was just average and communication is very poor. We were not even told for other places for food and ammenities

The property was under construction. Every morning the construction woke us up every morning.

Amazing stay from beginning to end. Amazing property, very beautiful set up & very professional staff. I will be returning when i visit Jamaica again!

Front desk people are very rude

Upon our week-long stay at Secrets St. James Montego Bay, we experienced exceptional service right from check-in, where we met our butlers, Dane and Chase, who catered to our every need. We had a luxurious Preferred Members VIP ocean view swim-up room with two private hot tubs, providing stunning views. The dining experience was outstanding, with the best food we’ve ever had at a resort. As Preferred VIP members, we had special access to restaurants at the neighboring Breathless and Wild Orchid resorts, which offered quieter dining options. The beach was pristine, featuring beautiful turquoise waters, and our butlers secured reservations for prime beach spots daily, allowing for a leisurely start to our mornings. The resort offered a range of pool areas and activities, accommodating both tranquil retreats and lively environments. Additional perks included a charming shopping area and Coco Café. The staff's hospitality was exemplary, highlighted by a memorable surprise on our final day from Chase, who created a romantic setup with rose petals and a bubble hot tub. Overall, Secrets St. James Montego Bay provided a perfect paradise-like vacation with impeccable service, stunning surroundings, and delectable dining. We highly recommend this resort and look forward to returning.

Had a great time. Everyone is so nice and helpful. The food and drinks were great. Entertainment was great. Would recommend

I loved everything about this property. The rooms were nice and clean. The staff was so friendly and helpful. The food was delicious.

The reason the property is getting this rating is all the staff was excellent except the bartender at the piano bar. Did not provide any service. He absolutely ignored me and my husband’s request for a drink. I will not return to this location. He brought down the rating for the whole property.

Love it