การให้คะแนนและบทวิจารณ์โดยรวม Hotel & Beach Club Ojo de Agua

I love staying here at Ojo de Aqua Beach Club!

This property was not at all what I expected. It felt extremely outdated and broken. The room was not secure or safe, the sliding glass door had no lock, main door light shown all around edges, could easily be broken open; shower head only sprayed out of 8 holes, was salt water so I could not even wash my hair; only mirror was a tiny one above bathroom sink; AC would drip constantly into a puddle by the bed; bed was tiny and uncomfortable; no safe for valuables; the same dead flies in the main walkway for 4 days straight even after notifying staff; one restaurant; beach seating torn and in need or repair; would not stay here again or recommend to anyone!

We had a smooth check in / out process… staff was so friendly LOVED our view to the beach. Definitely was luxurious if thats what your looking for, however it was all wonderful and worth the money spent!!!!

Great staying. Very close to the sea (walking). Excellent restaurant.

Me cobraron una recervacion doble y la puerta de la regadera no funcionaba asi que se tiraba agua para afuera puerta del balcon atoradas

El trato por parte del personal es muy malo, sobre todo en la playa y tratándose de los camastros. La señora que está en el beach club es una persona muy hostil que te hace sentir como si te hiciera un favor. Las habitaciones son completamente normales; no hay nada de extraordinario en ellas fuera del hecho de que están medianamente limpias. Cuando está lleno de gente todos parecen animales en la playa. Nadie se acerca ni siquiera a preguntar cómo estás o si requieres algo. No es un gran lugar para hospedarse. Por el precio, seguramente hay mejores opciones.

We had a great time. It was clean and the staff was very friendly. Our spot was looking at the beach and very comfortable

Where do I start. We had no hot water along with water pressure. The TV didn't work. Paid for an ocean view well on the 1st floor only thing we could see is a white wall outside the room. The walls were very thin and could hear all the water used from toilets showers etc since the plumbing for the waste water was in the room by the bed. It was very clean and the people were very nice. The beach was taken care of very well.

Overall great for the value

Ok

La habitación comoda con acceso al mar, la atención de la recepcionista fue buena , nos cambiaron la habitacion a la planta baja para facilidad de acceso de mi papa, un hombre de 3ra edad, lo malo fue el check in, tardadisimo. en nuestra segunda noche llegamos como a las 11 pm y no habia nadie en la recepcion, tuvimos que esperar 20 min. por lo demás estuvo bien, la playa magnifica, hermoso puerto morelos

It was great, wasn’t a fan of the pillows and no safe but everything was good. So close to the beach and pool and everyone was friendly and welcoming

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This property is in a great location and does have a beach club and restaurant However, be aware that the actual hotel itself is in terrible disrepair as evidence by crumbling Stucco pour shower pressure and very basic furniture If you’re looking for a budget hotel in Puerto Morales, but you’re willing to spend a little more money there are better options available

Door couldn’t lock (1) side, no hot water shower

DO NOT BOTHER WITH THIS Place! Property not taken care care of, what’s supposed to be a closet turned out to be a closet covered in plumbing tubes, only one power outlet in the room & it didn’t even work! Ants eating dead spiders, the curtains extremely dirty! This place is MOST DEFINITELY NOT WHAT IS LISTED IN THE PICTURES! We lost our reservation with NO REFUND and not even offered to be moved to another room. So disappointing,.

Esta muy bien ubicado, cercania de las habitaciones con la playa, restaurante excelente

Construction in the middle of the night with chainsaws. Reception of no assistance. Rude restuarabt and beach club staff that prioritizes non hotel day pass guesrs iver hitel guests and attempts to charge hitel guests for chairs. I was promised a refund but was never able to contact a manager and recieved nothing. Beautiful beach but too much hassle and security issues.

I unfortunately had a terrible experience at this hotel during my 8 night stay between 24 april and 2 May 2025. On my first morning i was advised which beach chairs i was permitted to use. One hour later another staff member advised me i had to leave my beach chair as she had a reservation of non hotel guests arriving. Despite there being many ither chairs available, she insisted i abandon my chair. This was reported and i went to an another area of the beach for a chair. Upon arriving in this new area, the male worker informed me i had to pay for a chair.i advised him i was a guest and showed him my bracelet but he insisted i had to pay him to use the chair. This hapoened two days in a row. My hotel room was directly above the beach club restaurant and i overheard the waitress say she could wait until the lady (myself)leaves the hotel. On my last three nights, there was massive construction in the middle of the night consisting of chain saws, drilling and hammering. The times were between 11pm and 5 am. I have videos of the 3 separate nights with construction as i had to go to the lobby in the middle of the night as a single female and no assistance was provided. Despite my complaints and contunied requests to speak with a manager, i was told the manager would not arrive until after my check out time. After i checked out, the hotel did not reponse to a single message, call, or email. I am disturbed by this and will be seeking legal action. Please beware of this prop

Great location on the beach However you get what you pay for The property is a budget hotel, and I can honestly tell you that the hotel itself not the beach club is in terrible condition in the need of major repair The rooms are very sparse and my bed had one cover sheet on it In addition, it took approximately 30 minutes to take a shower because all the holes in the showerhead were clogged, except three, which I heard is a common theme throughout the hotel I would recommend to anyone thinking of going to beautiful Port Morales to consider other lodging, even if it includes additional cost