I had a very disappointing experience at Smart Hotel Napoli, and I would not recommend this hotel based on my stay. The customer service was poor, and I did not feel valued or properly taken care of as a guest. The first room I was given smelled like sewage, which made it unacceptable to stay in. When I asked to be moved, I felt like I had to plead my case because the staff seemed reluctant to help. After finally being moved to a second room, the air conditioner did not work. I made the staff aware several times, but it was never fixed, and we had to sleep in a hot room. The next day, we left for an excursion around 9am and returned around 3pm to find that our room had not been cleaned at all. When I asked about it, the staff asked if I wanted it cleaned then, which was frustrating after being gone most of the day. Breakfast was also not good at all. By the time they gave me a third room, I felt like I had no choice but to accept it because I had nowhere else to stay. I later requested a refund, but it was denied because the hotel stated they offered me an upgraded room. In my opinion, that does not excuse the first two rooms having serious issues or the lack of urgency and concern from the staff. Overall, this was a frustrating and disappointing stay 2 night stay. Stay away from this hotel and find somewhere better. Based on my experience, they will not care about you one way or the other.

Great location if you’re going in a cruise or if you want to be in the middle of a lot of cool and exciting tourist attractions. Make sure to book a taxi with the hotel if you want to do any tourist attractions. You get the taxi number and a set price and you can’t hold them accountable. Great place to visit . I’ll be back.

Tudo ótimo! Equipe bastante acolhedora, comunicação rápida e eficiente, café da manhã maravilhoso.

Le petit déjeuner était très bon!

Habitación grande. Sin ventana porque la ventana da al estacionamiento ya que está en el muelle. No sirvió el aire acondicionado. Todo el personal es muy amable y atento. El desayuno está bien. El hotel está bien ubicado sobretodo si llegas o te vas en barco.

Convenient to ferries for early morning trip to Capri Very helpful staff Rooms are basic but great for the purpose

Habitaciones amplias y cómodas

Die Lage ist super, auch wenn man sich gegen Mittag durch Touristenmassen schlagen m

Felt very unsafe at hotel. Had to go thru added security to get into hotel. First impression, not good. Got put in room that did NOT look like pictures on website. Shower so small, back door did not lock securely, was very nervous to close ryes. Was on first level.

Very clean and comfortable room.

Fantastic location, cruiseships dock 30ft from the windows. Great for access to ferries.

Very nice hotel clean room and helpful staff breakfast was great. Good location for exploring an amazing city

Excelente, quarto limpo, equipe de recepcionistas maravilhosa, atenciosa e prestativa.

The place is amazing if you are getting off or boarding the cruise ship at this port. Breakfast was AMAZING and the room was awesome.

Habitación con mala limpieza. Tendieron la cama y dejaron calcetines entre las sábanas. Había cabellos en la regadera

Stayed one night before the start of our cruise. Great location right next to the port! Room was clean and provided the basic amenities. Be patient with the elevator because it was very slow. Nice breakfast included with stay. Check-in and out was quick. We left our luggage to wander around before cruise. That was nice they have this service. Overall a very good experience.

Good

Everything was absolutely perfect from the staff to the location to the cleanliness to the breakfast options. I would definitely stay here again.

The property was very clean and spacious. The people were very nice and the location was great!

Aqui está a tradução do seu texto para o inglês, mantendo o tom de avaliação para sites de viagem: "Great option in Naples, excellent location right in front of the Municipio metro station. You're going to need it because the traffic in Naples is truly chaotic, and that's coming from someone who has lived in São Paulo. The only thing I didn't like was that breakfast only starts at 7 AM, and since we needed to leave very early for most of the tours, we had to wait for it to open. But the room is brand new, very clean, and the bed is super comfortable. There is nothing in the minibar, so you have to buy things outside. I really loved my stay at the hotel."