การให้คะแนนและบทวิจารณ์โดยรวม Residence Inn by Marriott Upper Marlboro Joint Base Andrews

My family and I came to this hotel and immediately was hit with a charge for parking $25. And the listing it said there was parking, but it didn’t mention that I had to pay for it. There was no microwave in the room. We had food that we wanted to heat up there was only on the first floor. How does marriot have their name on this hotel. Very unprofessional staff not to mention at 9:30 in the morning a cleaning lady tried entering the room which scared me and my husband who were sleeping trying to enter first and then knocked after the third time trying to get in. Luckily my husband went to the door. He didn’t open it but asked why are they trying to enter at 9:30 in the morning when checkout is at 11 which I found very unsafe and creepy. Luckily, I had the stopper on so she couldn’t get in. I will never be back at this hotel again and I don’t recommend it for anyone to come. It’s overpriced, unprofessional, and unsafe to me

everything was excellent except staff are not friendly

Door was broken, had to fight with it to close it (deadbolt problem). Air conditioner sounded like a freight train, so bad it shook the walls. Other guests were complaining it was the same for their rooms. Pool was dirty with no pool towels, then was closed on a Saturday almost all day and still closed Sunday because someone complained it was dirty, but they had nobody onsite that could clean it all weekend. Had no waffles 2/4 days and the rest of breakfast was poorly stocked other than the yogurt and oatmeal toppings which had a nice variety. Basketball court right outside rooms was super loud (bouncing ball) and hotel allowed people to play and whoop and hollar until past midnight despite multiple complaints that their quiet hours were not being enforced, multiple nights. Large groups of peole were allowed to gather and party, until past midnight, even on Easter Eve. Answer was that they informed security, but it went on for hours. Didn't have enough room towels for my family at the desk, either. Tv locked up constantly, unwatchable.Rooms were a nice size but this hotel is a disaster.

Nice staff easy check in property clean breakfast could've been better not too many options just eggs oatmeal & waffles

Overall the hotel was lovely but the swimming pool was filthy with a white layer of something constantly on top of the pool along with an abundance of black curly hairs…really quite unpleasant. Was told upon checking that there would be a one off parking charge of $10 but have since found out that this is charged per day which was not explained to me at any point. Staff were lovely, room was large and clean, with the location being great for lots of restaurants. Only a 10 min drive to Six Flags as well.

If the are going to charge my card for an additional $200 that I can not get back for 5-7 bussiness days for incidentals then things that are broken should be charged and fixed to the people that broke them. Like a chair that the leather was ripped or the falling toilet paper holder or the missing door hanger. Another fun fact, they charge $10 for GARAGE PARKING an you park in their uncovered parking lot. Another small issue, if you are going to have a self serve waffle station, please have at least 2 waffle makers. Our family waited in line for over 30 minutes and the had to get out of line because we had to leave. Will not be waisting my money here again.

10/10 would stay here again!

Our stay at the Residence Inn in Upper Marlboro was perfect for our family of five. We booked a two-room suite, which provided plenty of space and comfort. The kitchenette was well-equipped with an almost full-sized refrigerator, dishwasher, microwave, and stove, though we didn’t use it much since the hotel offered a delicious breakfast each morning. The breakfast included a hot entrée, oatmeal, and a make-your-own waffle station, which was a great start to our days. The sleeping arrangements worked out perfectly, with enough beds for everyone and a fold-out couch for our youngest son. The hotel was very clean, and the employees were exceptionally friendly. My kids loved the indoor swimming pool, and we felt safe in the area, which is new and well-developed. The location was also convenient, with an Aldi, Chick-fil-A, and other shops within walking distance. One of the best parts was the easy access to Washington, D.C. The hotel is just 12 minutes from the Metro station, where we parked for a reasonable $4.50 per day. Taking the subway into the city and back was affordable at less than $13 per person. Overall, this hotel was an excellent choice for our family, and I would highly recommend it to others. We’ll definitely be looking for similar Residence Inn Suites for our next vacation!

The staff were very nice and helpful. I love staying here!

Excellent price and very friendly employees

Key cards was not working properly staff had to open our room door every time we left was a big headache

It was a great trip. We loved the hotel and the nice big rooms. There were 4 of us women and the extra room was great. We loved haveing a kitchen and a sofa.

Snow had been on ground 3 days but parking lot wasn’t clear making unloading cars treacherous. King sized bed were very soft and platform style. Staff at desk intermittent. Convenient location, surrounded by stores and eateries but wouldn’t recommend

Key cards didn’t work for any electronic locks from check in till later that night. Would have liked to have been able to enter my room and other facilities without needing an escort to unlock the door. Aside from that really great spot. The surrounding area kinda sucks but I was here working anyways

Amazing staff the staff was so polite friendly and courteous from housekeeping to front desk

Inaccurate picture of suite. One picture online, different picture of room upon check-in. I booked a full kitchen, oven included, online but was checked into room without an oven. Very unhappy. Staff was “sorry” and we were dismissed. Also, we paid full price each day for a clean room but they are still hiding behind CoVID area of not making beds, light housekeeping and supplying clean towels. (This area of service is countrywide and hotels are profiting hand over fist and needs to be addressed. )

We stayed here for the Cowboy and Commanders game, and it was great. The staff was so nice, the rooms were great clean and it is within walking distance of several food options. I do not recommend the Buffalo Wild Wings that is right beside the hotel it was awful but everything else was great.

My daughter had a cheer competition enjoyed our stay only problem was the lights in the front area didn’t work but there was other lighten to make up for that

The only downfall is the door wouldn’t always close. You have to use the key or hold the door handle from the inside first.

We stayed one night on our way up to New England. The stay was quiet. The room and bathroom was clean. The staff was great.