This was the most disappointing stay we have had in many years. We paid extra for the incredible mountain views promoted by the hotel and were so excited to stay there as we had read good things. Upon arrival, we are told we had been upgraded, but instead we are given a room with a view of the parking lot. We are told many people dislike slanted ceilings and usually only a wife and husband should share a bed (we were a mother and daughter). We had been in contact with the hotel but they did not bother asking us if we were okay with their decision. To them, an extra bed was an upgrade. They had given our room away to someone staying longer than us. The manager apologised for making assumptions but took no action to rectify or compensate us for not giving us what we paid for despite us asking them several times. The manager has been awful to deal with. Instead of taking responsibility, it feels like they have stolen our money. I encourage all travellers to not support such business practice and book elsewhere.
The hotel is also really noisy. I don’t know why they have TVs in the rooms when it sounds like the neighbour’s TV is on in your own room. It was also so loud every time someone walked up and down the stairs. Paper thin walls.
Breakfast was okay but should be refreshed more as several hot items were cold and some items had become stale. Nice breakfast staff. This was the only upside to the hotel, but brought little joy in light of how the hotel treated us.