We were sight seeing most of the day. Room service meals were tasty. Breakfast on the last day was finally buffet style as in the pictures. No TV for two days. Bathroom was leaking. Airport shuttle driver was not helpful with our luggage out of the van. Overall customer service needs improvement as well as housekeeping and maintenance. The kitchen staff was wonderful.

All Is ok

It’s a good hotel in a nice location. However, the air conditioning is not working, so I had to stay in a room with a temperature above 25°C. The TV was also not working, and the cleanliness was average. There is significant noise pollution on the west side of the building. All in all, it’s a good hotel if they address these issues.

The staff, receptionist don't have a clueless on quite a lot of things.

Showing system is not good to tay

Staff are a bit laid back.

Oda bakımsız, balkon kapısı kapanmıyor, çok gürültülü, sıcak su yok, duş başlığı düşüyor, personel ilgisiz, kahvaltı çok yetersiz... Tam bir düş kırıklığı!

This hotel needs a refurbishment. Although the room was clean, everything is kinda old. Very poor amenities, no shower gel, only one towel. Rooms are very dark. e Not enough lights

Rooms were neglected . Hotel itself is depressing. Staff is unhelpful. Bell boy telling me he make 20 usd a month and that i should tip him. Every room he attempted to give me had issyes. Safety included. Lunch was 1500 birr and they were putting it away. Bad enough options were minimum

Terrible Service, Terrible food.

I was dropped off but it was difficult to navigate to the front desk unless you're dropped off in front of the main entrance. The facility was definitely dated, and there were a few broken/non-functional items in the room. For example, my TV was not connected (as in the wires were spliced and dangling) and the beside lamp lights did not work. There's also considerable noise from the street even though I was staying on the 7th floor, highlighting a lack of sound proofing in the room. The security made me feel safe. However I was told by my local friend that I should not go west of the hotel because that area is sketchy. The main street is very walkable and very safe.

Everything was ok the hotel was in a great area the staff was great but unfortunately the front desk Manager tried to pull a fast one on us by saying we are not allowed to sleep in the same bed as 3 people we need 3 beds so he had an extra bed put in the room we never asked for nor were we informed that there was an extra cost, which we found out at check out and strangely we could only pay cash because the night before that rule was changed. Yeah ok we know it was a lie and he wanted to pocked the extra money. We refused to comply and pay cash and i said to stop this nonsense i'm willing to pay one night for the extra bed on credit card but not every night. And all of a sudden the credit card machine came out and worked fine. That was not cool, please be aware!!!

It’s a nice hotel comfortable beds, clean linen, friendly staff at your service right from front desk manager to F&B manager to GM. The airport pickup was a breeze. Very comfortable stay at this hotel with excellent views. WiFi was hassle free, warm water in bathroom available, kettle with enough tea bags always available. Suggestions - the Bathroom fitting and fixtures can be upgraded.

Great hotel in a central location. The staff and hospitality is world class. The bed was comfortable and the room immaculately clean. Looking forward to staying again.

Very outdated. Everything was old. Not clean. Bathroom had issues with leaks and the roof was open here and there. The only thing great about this place is the view outside.

N

I was very disappointed with what I was able to witness. First of all the Room is very outdated and looks like it is forgotten. Shower was not adequate and very much outdated. For the price one pays, the level of everything was very much disaapointing. There was no Kettle In the room to make Tea while having tea cups, some of the lights dis not work. I booked few rooms for few diffeent family members and in each room there was something wrong. When We come to the Breakfast Once Again Very Much Disappointing. It says Breakfast Buffet and yet the lack of choices makes you wonder why they calling it a Buffet. Honestly I don't think I will ever book here. I Wish I could ask my money back for not able to deliver what I was hoping to get.

Staff was very nice. Room clean and comfortable but exposed to quite a bit of street noise (even on 7th floor). Good central location. Most of the time only barebone breakfast, always the same dry cake. Rice and omelette were the choice on many days. I ordered dinner once with a friend and waited almost 45 minutes while no other guests were there. Front desk personnel made me pay additional ETB 150 000 at check out despite the reservation having been paid to Expedia already. They could not explain why I had to pay more, but I was in a hurry to make it to the airport so did not argue, with the plan to settle issue later. I had reserved and paid for 2 beds in the room but only got one bed (which was sufficient). Also, was told by evening staff that checkout time would be 2 pm, and then (after I had made plans) was told it would be 12 pm. I had lodged at Eliana previously with a much better experience. Not sure if I want to come back. Just to repeat : Staff was friendly and generally very helpful except for at check out.

The

The property is ideally located in the prime area of the piazza neighborhood with easy access to transport and amenities. Staff are extremely friendly, helpful and ready to meet your needs at any cost. The hotel room and all accessible areas are spotlessly clean. Buffet style breakfast is provided at a cost with an option to order from a menu. The food is decent with a fairly reasonable price but it is not first rate. They used to have rooftop bar and restaurant but was unfortunately unavailable for unknown reasons during my stay. Plus, one out of the two elevators was out of service all the time and was a cause for some inefficiencies in several respects. Overall, it is a fabulous hotel and I'd certainly recommend it to others but the hotel must also improve its efficiency to provide services that match its status as a world class hotel.