Staff, amenities, services

The staff are really helpful

The staff, cleanliness and quier. The deluxe rooms were perfect for my husband and I.

The pool

Staff were very kind. Closer to Lio’s beach and Town center with pick up and drop off.

The shower was very weak pressure and roosters woke us up through the night and every morning. Beyond that, everything was excellent. Great staff. Valuable shuttle to town, beach, and airport.

Noise levels were often quite high in the bedrooms from street and roosters from neighbouring properties. Communal area was also noisy at unexpected times like a 4 hour pool party with loud music. Restaurant was also not up to scratch and the fact you can’t expense to room is also annoying. Another example of an issue is that on one evening there was a buffet dinner that wasn’t communicated at all, and given distance hotel is from town this caused a lot of hassle for our family. Finally, there should be more frequent shuttle buses to/from town given how far away it is - tricycle is fun once! Summarising: better communication and service standard from a hotel that pitches itself highly, but based on our experience doesn’t meet.

Lovely hard working professional staff..

Amazing place, staff was second to none, beautiful amenities from room to pools to the gym, highly recommended

Desayuno muy pobre, con escasas opciones y mala presencia. Ubicación

Very good

Det var et rigtig fint hotel. Værelset var fint også. Eneste ulempe var, at det ligger ca 15 min udenfor byen. Hotellet har en bus til/fra byen et par gange om dagen. Personalet er meget hjælpsomme. Morgenmad var stor buffet. Kom der to gange. Første gang, lige da de åbnede og alt var fint. Næste gang ca en time før de sluttede. Der var absolut intet tilbage, og personalet kunne slet ikke overskue at skulle fylde op samtidig med de skulle rydde op efter gæsterne. Hotellet havde inkluderet transport til/fra lufthavn.

Our room was like a Danish Prison cell. It was so cold and dark, and right at the very back of the property. There is a fuse box next to this room that hums all day and night long so it makes you think you’re going mad, but reception knows about it, they’ll turn it off if you ask, then turn it back on again, unfixed.

Big room, nice amenities. AC and wifi worked great. All of the staff were very kind. Hospitality was amazing. Would stay here again!

Staff were fabulous! They were very kind and attentive to our every needs. Breakfast was good. Enough varieties that will make anyone full. They have a live egg/omelette station. We were upgraded the first night to a Premiere room because they oversold the rooms. That room was beautiful, but the next day we had to wait for the original room we booked to become clean and available. That room with 2 beds was all right. It was clean so we didn't mind. I would recommend this hotel to my friends and family, and we would definitely stay here again.

For value of money, a la carte breakfast is below par. Not much choice for those whose booking didn’t include breakfast. Puto bumbong and bibingka a great addition. Staff are excellent, friendly, efficient. Hotel is inconvenient except for shuttle but it’s per schedule. The pool made up for the vexation. Booked superior twin room and it was so tiny, no space to move for two people. I had to upgrade to family room and cost me more plus breakfast was also not included. In all, it proved to be expensive for me. Booked through WOTIF who failed to follow up on my complaint. The booking was for El Nido but system recommended Puerto Princesa advising it is nearer the place of accommodation I’ve chosen. I ended up paying another $900 approx to book from MNL to ENI direct per family suggestion as van from PUERTO to El Nido will be sheer punishment for my 72 years. The air fare could not be refunded, flight destination could not be changed, flight unable to be cancelled. WOTIF not of any help, bad customer service.

Hotel muito limpo, equipe maravilhosa,optamos por um quarti deluxe e realmente valeu muito a pena.

Great room poolside, attentive staff and good food. Wish I'd stayed longer than 1 night!

the staff were super accommodating hospitable, kind and helpful. the amenities were superb! its a beautiful resort!i also love that you have cats in the property.

Great stay! Near Lio Airport! Near Town Square! We will stay again!