This is a beautiful property with an excellent location, which is why it's so disappointing that the service does not match the quality of the resort. The management team seems indifferent to customer service. On several occasions, I ordered drinks at the poolside bar, but the staff forget to bring them, and i had to follow up myself.
The rooms need updating and better maintenance. My room did not had a working iron board, and the inform safe was not functioning, forcing me to carry my valuables with me everywhere. With better customer service and attention to room maintenance, this property could provide a much better guest experience.