Front desk is terrible they even help me and then have a attitude there was not toilet paper on the reception and there was not towels on the room the only helpful and nice people where the staff with the orange shirt they also help me with my room because front desk can’t even do their job

The room was clean. The staff was friendly. Our TV in the room did not work. The pool had a couple cups floating around in it but overall, it was nice.

Clean and safe

Try to contact front desk for 3 consecutive days Nobody answered my calls

I rarely leave negative reviews, but this was one of the most disappointing hotel experiences I’ve ever had, especially considering we paid approximately $560 for one night. The property was nowhere near the standard that price suggests. The room and overall resort felt run-down, the pool was cold and didn’t appear well maintained, the food was poor, and the service throughout our stay was disappointing. To make matters worse, Wi-Fi was only available in the common areas instead of the guest rooms, which is unacceptable for a hotel at this price point. The resort was also extremely crowded with families and children. If you’re looking for a peaceful or relaxing getaway, this was not the atmosphere we experienced. We chose this hotel expecting a relaxing beachfront experience, but the beach and water were not nearly as appealing as advertised. Overall, the resort felt dated, overcrowded, and overpriced, and we left feeling like we received very little value for what we paid. I can’t recommend staying here, especially at these rates. There are much better places to spend your money.

Loved this place will be coming back soon

I don’t know where to even start. Do not book here NEVER. Is more expensive than Indura, and let me tell you this, it’s will be cheaper, once you book they come with extra “fees” and I’m not talking about 80 dollars I’m taking about more that 200-500, dollars, is also misleading advertising, you have everything include? Nope is a lie the only this is include is the “drinks” juice with one spoon alcohol, you need to pay also 100.00 lps for a beers and they told you full drinks include, massage 49-100 dollars, every that you see they do, is a extra charge per person, and they say all include, food suck, haft of a tiny fish is crazy as hell, they run out of food fast, and then you need to run to at least a decent meal, I paid almost 1300 dollars, nope is not worth it, they say we have a tobogan, that thing is disgusting Everything is rusty and dirty, pool you need to be out at 9:00 pm , they open the pool until they finish to clean the pool , they open the pool around 10-11 am bc they start cleaning it around 9 am, everyone is waiting, there’s not security, there was a guy following me around the hotel, staff is rude and you can even make a comment when you don’t like something In the menu, they start yelling at you and telling you things, there where 3 amazing servers I don’t remember their names unfortunately, I have to mention that I travel with my family from Los Angeles California for our vacations.! Once again NEVER AGAIN. Book in indura or Go to Roatan.!

Huge pool! Really easy beach access, all inclusive package is great. Food could be better, but gets the job done.

Excelente servicio, personal muy atento, comida variada, muchas actividades para la familia, precios accesibles!!

The staff in dining area were excellent, friendly, and very attentive. Lunch was the best meal of the day. Our room was clean and spacious - we stayed in the log cabins. The beach didn't have lounge chairs this time around and the swings were so high up you couldn't use them at all. Wi-fi was paid for in advance but not provided in our room and had to bring up to the front desk - didn't know this was an amenity that isn't included for all but with Hotels.com it was.

The place was excellent over all, the only thing that we did not find good was the food quality. The food quality was very poor. but over all place was beutyfull.

Everything 20/10

Mis vecinos de cuarto ruidosos, intentaron abrir la puerta un par de veces

La habitación muy bien, el personal muy amable. Lo unico que el wifi de la propiedad no funciona. Todo lo de mas muy bien, lo recomiendo.

El personal fue muy amable

It was great

Staff was fine but the rooms were a little outdated for the price. There was no wifi that allowed streaming services to work. Mosquitos everywhere. You couldnt enjoy being outside without getting eaten by mosquitos. Food wasnt very good.

Limited food selection. No food section for kids on a daily basis. Pool was dirty.

En buen lugar para pasar vacaciones lo recomiendo 100%

Good