It was an adventure. We’d arranged to have a hotel shuttle to pick us up at the airport. The driver was not there, and we called the hotel; the staff was agitated, and could not explain it. It turns out the driver had fallen asleep while waiting (it was after midnight), and it took a while for him to wake up. He drove us to hotel with his brights on, despite other cars flashing theirs to request that he dim his lights. The hotel staff was polite, although some of them smelled so bad that we had to air out our room when they entered it. At dinner, we were given a menu. Almost everything had onions, garlic, and/or peppers, none of which I eat. So, I ordered sea food, and was then told they had no sea food. I guess they don’t know what they don’t have until someone orders it… So, I had a bowl of rice for dinner. We saw that, when guests left the dining room after eating, place mats were simply brushed off to clear the crumbs, rather than replaced with clean ones. The Presidential Suite was a standard hotel room with a bedroom and a living room. It had a small kitchenette with a non-working stove and non-working refrigerator. The image of the Presidential Suite shown on the website showing plush furniture is actually their lobby.

I loved the friendly staff! I loved how spacious the rooms were. I loved having real wood furniture. The breakfast was amazing! Honestly, I have nothing bad to say. Stay here, you will NOT regret it!

Was Great stay!

Great stay right in the centre of Arusha. Very good value for money. Great breakfast. Very comfortable room and good shower. Warm and friendly staff. Will stay again.

good customer service

Food options were limited but quality was ok Bed was ok

Great hotel in the center of town. Staff were very friendly. Breakfast was great!

Very Good

Todo bienb

1st room was tattered and in poor condition. Bed room was on another level like a loft. It was unsafe to walk down stairs to the bathroom in the middle of the night. Window curtains in kitchen area were torn. Kitchen sink was not clean. Unit was in poor condition. We requested another room for our 2nd night and was moved to another room which was in better condition and with bedroom and bathroom on the same level. Living room furniture was still rather old and worn. Electrical plugs didn't fit our America plugs. Front desk did supply us with an electrical adapter. Food was ok, but the food selection was limited. No African style food selections at all. Only European and American style foods were offered. We came to Tanzania for a Tanzanian experience. Hotel didn't offer a Tanzanian feel.

Room is quite nig

As depicted. The onsite restaurant had a lot options. The staff were friendly and helpful. Room was large and comfortable.

The staff were always ready to help and attentive to ones needs.

Good

Er was een probleem met de betaling, het hotel was vooruit betaald bij hotels.com, maar men diende toch nog ter plekke ook nog eens te betalen omdat het hotel verkocht was en zij een andere bankrekening hadden. De staff was zeer onwillig en onvriendelijk hierover

너무 좋았구, Lucy 매니져 친절합니다