การให้คะแนนและบทวิจารณ์โดยรวม Zafra Hotel

The accommodation was good, friendly staff.

Muy agradable, habitacion espaciosa y comoda

Estuvo bien la estadía.

The wi fi wasn’t in the tv and we can’t install

They need to have a security at entrance of hotel. In my stay it wasn't door always open . Office front desk other area.

The mattresses are of very poor quality, they are extremely hard, and it is impossible to get any rest. The pillows smell bad, the bedside lamp has an exposed wire, and I got quite an electric shock that I will always remember. The showerhead is damaged and sprays water everywhere. The liquid soap in the shower is of very poor quality. The white tablecloths in the restaurant are dirty and smell bad. The parking is limited—one night, I arrived at 11 PM to sleep and couldn't find a parking spot. When I complained at the reception, they told me to park my car sideways in front of the reception. They also mentioned that the problem is that some guests rent a single room but arrive with 3-4 cars, leaving others without parking. It was not a good experience at this hotel; I couldn't get any rest during the two nights I stayed there.

The property over all is clean. The food at the restaurant was also very good. The maintenance is lacking a little The drainstop in our bathroom shower was broken, and the tile floor was uneven, so the water puddles. The staff is very courteous and helpful.

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El proceso de check out fue desagradable

Nos gustó la atención , la habitación con aire acondicionado.

Todo bien

Nice stay if you’re visiting the amusement parks

Exelente

It's functional but nothing more.

The place was really nice in appearance. The pool had the perfect temperature for when we went in at 7pm. The pool was clean as well as the rooms. The rooms were comfortable but lacked hair conditioning and body wash/shampoo separation. The parking was extremely convenient because the are situated in front of the rooms. The breakfast included with the stay consisted of a classical Guatemalan breakfast which was excellent and the service a 10 of 10. In overall, great place and very close to Irtra parks.

Las instalaciones exelentes, me Gustó, súper recomendado

Muy buen servicio y excelente ubicación

Parecía cantina, tenían música y personas alcoholizadas gritaban hasta horas de la madrugada y cuando se comunicó con el encargado el andaba borracho junto con los demás! Mis hijos pequeños y yo no dormimos! Mal lugar

Muy hamable el personal!

Mejorar con respecto a las plagas de cucarachas, el abastecimiento de agua asi como especificar mejor las normas entre los huespedes para que se respete la tranquilidad de todos.