I paid £225 for one night. I understand prices increase when events are on, but considering the same room is often around £65 per night, this felt extremely expensive and not reflective of the overall experience.
The male staff were pleasant and welcoming, however the female receptionist at checkout was not particularly friendly. It would have been nice to be asked if we had enjoyed our stay, as this is something you would expect from a Hilton-branded hotel and it makes a difference to how valued you feel as a guest.
I was notified by Hotels.com about a £1.20 charge, but there was also a £30 charge taken at the hotel. I was assured this was a temporary deposit and would be refunded, however this has not yet returned to my account, which is concerning.
The breakfast buffet was extremely busy and overwhelming. As someone who is autistic, I found the environment quite difficult to navigate. We arrived at 8:10am and there was very little food left. I was only able to get the last remains of scrambled egg and beans, and the overall choice was disappointing. In comparison, I have experienced better breakfast availability and organisation at a Ibis Budget hotel, which is surprising given the Hilton branding and higher price point.
Overall, the stay was acceptable but did not justify the price paid. I would have expected a more comfortable, welcoming and better organised experience for £225.
